AWS · AWS Customer Agreement · View original document ↗

Customer Indemnification Obligation

High severity Uncommon · 13 of 343 platforms
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This analysis describes what AWS's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This indemnification obligation allocates legal and financial risk to the customer for third-party claims connected to the customer's account activities, content, or contractual violations. The provision establishes the customer's responsibility to cover AWS's defense costs and damages across a broad range of claim categories.

Consumer impact (what this means for users)

Under this clause, the customer assumes the obligation to pay for AWS's legal defense and any resulting damages or settlements for third-party claims related to the customer's service use, content, or end-user disputes. This obligation applies regardless of whether the customer is found legally liable, as the indemnification requirement is independent of fault determination.

How other platforms handle this

HubSpot Medium

Customer will defend, indemnify and hold harmless HubSpot and its officers, directors, employees, agents, licensors and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or rel...

Teachable Medium

You agree to defend, indemnify, and hold harmless Teachable and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of...

Tinder Medium

You agree, to the extent permitted under applicable law, to indemnify, defend and hold harmless Tinder, our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities and expenses, ...

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
You will defend, indemnify, and hold harmless us, our affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to any third-party claim concerning: (a) your or any End Users' use of the Services (including any activities under your AWS account and use by our employees and contractors); (b) breach of this Agreement or violation of applicable law by you or any End User; (c) Your Content or the combination of Your Content with other applications, content or processes, including any claim involving alleged infringement or misappropriation of third-party rights by Your Content or by the use, development, design, production, advertising or marketing of Your Content; or (d) a dispute between you and any End User.

— Excerpt from AWS's AWS Customer Agreement

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
AWS Customer Agreement
Entity
AWS
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 9, 2026
Record ID
CA-P-005984
Document ID
CA-D-00674
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
6d114216458bb84e7194307cffc74be1120fd6e465c1ce76a207512b61effe42
Analysis generated
May 8, 2026 03:04 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: AWS
Document: AWS Customer Agreement
Record ID: CA-P-005984
Captured: 2026-05-08 03:04:08 UTC
SHA-256: 6d114216458bb84e…
URL: https://conductatlas.com/platform/aws/aws-customer-agreement/customer-indemnification-obligation/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does AWS's Customer Indemnification Obligation clause do?

This indemnification obligation allocates legal and financial risk to the customer for third-party claims connected to the customer's account activities, content, or contractual violations. The provision establishes the customer's responsibility to cover AWS's defense costs and damages across a broad range of claim categories.

How does this clause affect you?

Under this clause, the customer assumes the obligation to pay for AWS's legal defense and any resulting damages or settlements for third-party claims related to the customer's service use, content, or end-user disputes. This obligation applies regardless of whether the customer is found legally liable, as the indemnification requirement is independent of fault determination.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 13 platforms. See the full comparison.

Is ConductAtlas affiliated with AWS?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AWS.