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Asana characterizes itself as a CCPA service provider for business customers and commits to processing personal information only for contractually specified purposes and to cooperating with customer obligations to fulfill consumer deletion and access requests.
This analysis describes what Asana's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the CCPA service provider relationship and the associated processing limitation, which is material for California-based businesses that rely on Asana to fulfill consumer data rights requests under CCPA and CPRA.
This provision establishes that Asana processes personal information under CCPA as a service provider, limiting secondary use of that data and committing to assist with deletion and access requests. The DPA specifically references Asana's CCPA obligations, and customers requiring a DPA can contact dpa@asana.com.
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"Where a business subject to the CCPA has entered into a service or subscription agreement with Asana, Asana will act as a service provider to that business. Specifically, Asana will process such customers' personal information only for the purposes set forth in the applicable agreement and will cooperate with customers to fulfill their obligations with respect to deletion or access requests.Excerpt from Asana's Privacy Statement
(1) REGULATORY LANDSCAPE: This provision directly implicates CCPA as amended by CPRA, enforced by the California Privacy Protection Agency and California Attorney General. Under CCPA, a service provider may not use personal information received from a business for any purpose other than the business purpose specified in the contract. The provision's commitment to process data only for purposes set forth in the applicable agreement aligns with this statutory requirement. (2) GOVERNANCE EXPOSURE: Medium. The provision's effectiveness as a CCPA service provider agreement depends on the specific contractual language in the Subscriber Terms and DPA. Organizations should confirm that the DPA's CCPA provisions satisfy the statutory requirements for service provider agreements, including the prohibition on cross-context behavioral advertising and restrictions on combining personal information. (3) JURISDICTION FLAGS: California businesses subject to CCPA/CPRA face primary exposure. Businesses operating across multiple US states should also consider analogous service provider agreement requirements under Virginia CDPA, Colorado Privacy Act, and other state privacy laws. (4) CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should confirm that the DPA's CCPA provisions are operative for their organization's subscription tier and that Asana's cooperation obligations for deletion and access requests include defined response timelines. The document references that organizations requiring a DPA should contact dpa@asana.com. (5) COMPLIANCE CONSIDERATIONS: California-regulated businesses should map Asana's processing activities to their CCPA privacy notices and data subject rights workflows, confirm that deletion requests can be routed through Asana's cooperation mechanism, and verify that the DPA's CCPA terms are current with CPRA amendments effective January 2023.
This provision establishes the CCPA service provider relationship and the associated processing limitation, which is material for California-based businesses that rely on Asana to fulfill consumer data rights requests under CCPA and CPRA.
This provision establishes that Asana processes personal information under CCPA as a service provider, limiting secondary use of that data and committing to assist with deletion and access requests. The DPA specifically references Asana's CCPA obligations, and customers requiring a DPA can contact dpa@asana.com.
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