Apps with subscriptions must clearly show prices, billing periods, and how to cancel, and must provide an in-app cancellation option so users are not trapped in unwanted subscriptions.
Consumers must be clearly shown subscription prices and billing terms before being charged, and must have an accessible in-app way to cancel, reducing the risk of unexpected subscription charges on their credit card or iTunes account.
How other platforms handle this
No Refunds. Except as may be required by applicable law, payments are non-refundable and there are no refunds or credits for partially used services. Please refer to 23andMe's Return and Refund Policy.
you benefit from a period of two years from delivery of the Product to act against Global-e in the event of a non-conformity with the Product that we have sold you (and the digital elements it contains); you may choose between the Product's repair or replacement. Global-e may not proceed with what y...
Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.
These requirements protect consumers from hidden subscription charges and make it easier to cancel recurring payments — a common source of consumer complaints across the app industry.
REGULATORY FRAMEWORK: This provision implements FTC guidelines on negative option marketing (16 C.F.R. Part 425, updated 2023 Negative Option Rule) which require clear and conspicuous disclosure of subscription terms, easy cancellation, and prohibition on misrepresentation. It also engages California's Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.), which requires clear disclosure and affirmative consent for auto-renewals, and the EU Consumer Rights Directive (2011/83/EU) requiring clear pre-contractual information and right of withdrawal.
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