Amazon replaced its court-based dispute resolution system with mandatory binding arbitration for all disputes related to Amazon Services and products sold through Amazon.com. Previously, disputes were adjudicated in King County, Washington courts with a jury trial waiver. The updated terms now require individual arbitration administered by JAMS, eliminate class action rights, impose a 60-day pre-arbitration negotiation requirement, and establish mass arbitration procedures for coordinated claims. This fundamentally changes how consumer disputes are resolved, removing access to courts and class litigation while establishing a private arbitration process.
Consumers: Before you can file for arbitration, you must contact Amazon customer service and negotiate for 60 days using a formal process.
Consumers: You cannot join or start a class action lawsuit or arbitration; all disputes must be resolved individually.
Consumers: All disputes must be resolved through private arbitration administered by JAMS instead of in court.
Consumers: If 25+ similar arbitration claims are filed together, you and Amazon must disclose any funding arrangements or financial interests in the dispute.
Consumers: You no longer have the right to sue Amazon in court in King County, Washington; arbitration is now mandatory.
The updated terms establish mandatory binding arbitration for all disputes arising from use of Amazon Services or products sold through Amazon.com, replacing the previous court-based system in King County, Washington. Under the revised agreement, consumers waive the right to sue in court, have a jury trial, or participate in class actions; disputes must be resolved individually through JAMS arbitration. Exceptions exist for small claims court (if available in your jurisdiction), intellectual property injunctions, and disputes about compliance with the pre-arbitration procedure itself. Before initiating arbitration, you must contact Amazon customer service and complete a 60-day good-faith negotiation period using a formal Claim Form.
→ Review the full arbitration agreement and Claim Form process before filing any dispute with Amazon.
→ Contact Amazon customer service to attempt resolution before initiating formal arbitration.
→ Determine whether your dispute qualifies for small claims court (if available in your jurisdiction) or involves intellectual property rights, which remain outside the arbitration requirement.
All disputes relating to Amazon Services or products sold through Amazon.com must be resolved through individual binding arbitration administered by JAMS, not in court.
Consumers and Amazon agree that arbitration will be conducted only on an individual basis; class, collective, or representative actions are prohibited.
Before arbitration can be initiated, the claimant must submit a Claim Form and negotiate in good faith for 60 days; failure to complete this procedure is a condition precedent to arbitration.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
Amazon has replaced its forum-selection clause (King County courts) with a comprehensive mandatory arbitration agreement covering all disputes related to Amazon Services and products sold through Amazon.com. The change introduces a class action waiver, individual-only …
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