What can I do about this clause?

{'method': 'WEB_FORM', 'recipient': 'https://support.activision.com', 'difficulty': 'MODERATE', 'action_type': 'CLOSE_ACCOUNT', 'instructions': 'Visit Activision Support at https://support.activision.com, navigate to account management options, and submit a support request regarding account closure or appeal of account termination.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has authority to investigate unfair or deceptive practices related to digital goods account termination and refusal to refund consumers for purchased digital content under FTC Act Section 5.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'State Attorneys General have authority to enforce state consumer protection laws governing digital goods refunds and account termination practices, particularly in California and New York.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Account Termination & Service Access clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Account Termination & Service Access — Activision

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What it is

Activision reserves the right to suspend or terminate your account and access to their products and services, potentially without notice or refund.

Consumer impact (what this means for users)

If Activision terminates your account, you may permanently lose access to all games, downloadable content, and virtual items you have purchased, with no guarantee of compensation or refund.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Close Your Account

Visit Activision Support at https://support.activision.com, navigate to account management options, and submit a support request regarding account closure or appeal of account termination.

Cross-platform context

See how other platforms handle Account Termination & Service Access and similar clauses.

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Why it matters (compliance & risk perspective)

Account termination can result in loss of access to paid games, downloadable content, and in-game purchases, with potentially no right to a refund.

View original clause language

You agree that your use of this Activision website, application ("App"), account, product, service or other property (including Service and/or Service Provided Content as defined below), including any patches, updates, and downloadable content associated with any App or other software (collectively "Product" or "Products")

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: Account termination without refund for digital goods implicates FTC Act Section 5 (unfair or deceptive acts), EU Consumer Rights Directive (2011/83/EU) providing 14-day withdrawal rights for digital content under certain conditions, and UK Consumer Rights Act 2015. CCPA §1798.125 prohibits retaliation against consumers exercising privacy rights, which could be implicated if termination follows a data deletion request. State consumer protection laws in California (Cal. Bus. & Prof. Code § 17200) and New York may impose additional constraints.

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Applicable agencies

FTC

The FTC has authority to investigate unfair or deceptive practices related to digital goods account termination and refusal to refund consumers for purchased digital content under FTC Act Section 5.
File a complaint →
State AG

State Attorneys General have authority to enforce state consumer protection laws governing digital goods refunds and account termination practices, particularly in California and New York.
File a complaint →

Provision details

Document information

Document

Activision Terms of Use

Entity

Activision

Document last updated

April 29, 2026

Tracking information

First tracked

April 18, 2026

Last verified

April 18, 2026

Record ID

CA-P-003047

Document ID

CA-D-00307

Evidence Provenance

Source URL

https://www.activision.com/legal/terms-of-use

Wayback Machine

View archived versions →

SHA-256

d4edb61d0a7af24532701a12db125206fbc2a2c8647e07fcbb29076b77f1fc82

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Activision | Document: Activision Terms of Use | Record: CA-P-003047
Captured: 2026-04-18 12:02:12 UTC | SHA-256: d4edb61d0a7af245…
URL: https://conductatlas.com/platform/activision/activision-terms-of-use/account-termination-service-access/
Accessed: May 2, 2026

Classification

Severity

High

Account Termination & Service Access