This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision limits the monetary recovery available to users who experience harm from genetic testing errors, data incidents, or service failures, which may result in recoverable amounts being materially lower than actual harm suffered.
Interpretive note: The full monetary cap on liability is referenced in the document summary context but the truncated document text does not reproduce the exact liability cap language; the full Terms should be reviewed at 23andme.com/legal/terms-of-service/full-version/ to confirm the specific ceiling amount.
Under this provision, users who experience service failures, reporting errors, or other harm from 23andMe's services may be limited in the financial compensation they can recover, with the no-refund policy applying to most payments unless applicable law requires otherwise.
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"Except as may be required by applicable law, payments are non-refundable and there are no refunds or credits for partially used services.Excerpt from 23andMe's Terms of Service
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This provision limits the monetary recovery available to users who experience harm from genetic testing errors, data incidents, or service failures, which may result in recoverable amounts being materially lower than actual harm suffered.
Under this provision, users who experience service failures, reporting errors, or other harm from 23andMe's services may be limited in the financial compensation they can recover, with the no-refund policy applying to most payments unless applicable law requires otherwise.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
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