You can delete your 23andMe account at any time through your Account Settings, which ends your access to the services.
This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes a self-service mechanism for account termination, enabling users to unilaterally discontinue their relationship with the service through the platform's administrative interface rather than requiring formal requests or third-party intervention.
The updated Terms now apply only to users who live outside the United States, Canada, EEA, UK, and Switzerland, or who access the Services from outside those regions. US, Canadian, EEA, UK, and Swiss users are directed to region-specific Terms instead. Additionally, when terms for a specific Service conflict with the main Terms, the specific Service terms now govern that portion of your use rather than the main Terms controlling. The mandatory arbitration provision remains in the document but is no longer prominently featured at the very beginning of the Terms.
View change record →The updated Terms of Service now apply exclusively to users in the United States, narrowing the geographic scope from the prior version that addressed users in multiple regions. The terms now contain a prominently featured mandatory arbitration provision that requires disputes to be resolved through individual arbitration on an individual basis rather than through jury trials or class action lawsuits. This means that if a user has a dispute with 23andMe, the updated terms require arbitration as the method of resolution instead of traditional litigation. Additionally, if a user purchases additional services, the main Terms of Service (including the arbitration provision) will control any conflicting terms from those additional services. You can review the complete updated Terms of Service through the link provided in the document.
View change record →The updated terms now apply only to users who live outside or access services outside the United States, Canada, EEA, UK, and Switzerland. Previously, the terms applied to US-based users. The terms also clarify that when service-specific terms conflict with the general Terms of Service, the service-specific terms will govern that particular service rather than the general terms controlling all conflicts. This means users of additional services may operate under different dispute resolution and governance procedures depending on which service they are using.
View change record →You have the right to delete your account at any time, but account deletion and complete deletion of your biological sample and genetic data are separate processes governed by the Privacy Statement, not just these Terms.
How other platforms handle this
After your account is deleted, we keep data about interactions you've had on our service to prevent abuse, ban evaders and others in an effort to protect and ensure the safety and security of our service and our members.
If you do not have a social security number you may still be eligible to open a limited Revolut personal account. Depending on your immigration status, we may ask you to provide us with a copy of your supported U.S. visa and may limit your access to certain products and features.
We keep information for as long as we need it to provide our products, comply with legal obligations, or for other legitimate purposes, such as to maintain safety, security, and integrity.
Monitoring
23andMe has changed this document before.
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"You can delete your account from your Account Settings at any time.— Excerpt from 23andMe's 23andMe Terms of Service
The account deletion right has CCPA/CPRA implications for California residents, who have a legal right to request deletion of personal information. Compliance teams should verify that the account deletion workflow satisfies the full scope of deletion rights under applicable state privacy laws, including deletion of derived genetic data.
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The clause establishes a self-service mechanism for account termination, enabling users to unilaterally discontinue their relationship with the service through the platform's administrative interface rather than requiring formal requests or third-party intervention.
You have the right to delete your account at any time, but account deletion and complete deletion of your biological sample and genetic data are separate processes governed by the Privacy Statement, not just these Terms.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by 23andMe.