Major Arbitration Expansions

Platforms expanding mandatory arbitration clauses, limiting class action rights, and restricting legal remedies for consumers.
24
Changes
12
Platforms
19
Negative
2
Positive

Platforms (12)

SoFi 5 Whatnot 4 Gusto 3 Booking.com 2 23andMe 2 Netflix 2 Ancestry 1 Segment 1 Twilio 1 Meta 1 Paramount+ 1 Roblox 1

Related Provisions (20)

20-Day Dispute Escalation Deadline
PayPal · PayPal Buyer and Seller Protection · medium
60-Day Informal Dispute Resolution Prerequisite
Instacart · Instacart Terms of Service · medium
Age Restrictions and Parental Consent
Nintendo · Nintendo Terms of Use · medium
+ 17 more provisions · Track with Monitor

Changes (24)

Jun 16, 2026
Whatnot updated its Australian Strategic Seller Terms on June 16, 2026, replacing venue-specific dispute procedures with a mandatory arbitration framework. Previously, the agreement stated that disputes would be resolved in Los Angeles federal or state courts under California law, with a jury trial waiver. The updated terms now require all …
high negative Whatnot
Jun 16, 2026
Whatnot updated its Australian Strategic Seller Terms on June 16, 2026, replacing venue-specific dispute resolution language with a requirement that all disputes be resolved through arbitration as governed by the main Terms of Service. Previously, the Australian terms stated disputes would be resolved in Los Angeles courts and contained jury …
high negative Whatnot
Jun 6, 2026
SoFi updated its Terms of Service on June 6, 2026 to explicitly state that the Arbitration Agreement is binding on users. The previous version listed the Arbitration Agreement as one of several agreements users must accept, but the updated language now explicitly incorporates it into the binding acceptance clause and …
high negative SoFi
Jun 5, 2026
SoFi updated its Terms of Service on June 5, 2026 with primarily formatting and navigation improvements. The main substantive change removes language that previously required users to agree to SoFi's Arbitration Agreement as part of accepting the Terms of Use; the updated language now references only the E-Sign Agreement and …
medium neutral SoFi
May 30, 2026
Whatnot updated its Strategic Seller Agreement on May 30, 2026 to redirect dispute resolution from California courts to the arbitration and dispute resolution procedures outlined in its main Terms of Service. Previously, sellers could bring claims in Los Angeles federal or state courts; under the revised language, all disputes arising …
high negative Whatnot
+ 19 more changes
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