Old version
April 19, 2026 06:31 UTC
991fd7125fb2a8d504107eac1c653a7288de1a2344bfffc23ca89446e8bef0fd
CA-V-000829
New version
July 2, 2026 00:39 UTC
781b258e549901f3c1acb54676030b03283dccf0c08e108984c04989c184a689
CA-V-004411
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Change Summary
Comcast updated its terms of service on July 2, 2026 to prohibit the deployment of AI Agents to access, use, interact with, or take action on its services without express permission. The updated language defines AI Agents as software or services that take autonomous, semi-autonomous, or programmatic action on behalf of or at the instruction of a user or other person, with examples including obtaining information, making requests, monitoring, copying, downloading, scraping, or data mining the services. This creates a new contractual restriction on automated interactions with Comcast services.
medium severity
1 Sentences added
0 Sentences removed
2 Sentences modified
354 Sentences before
355 Sentences after
Added
Removed
Modified
BeforeAfter
139We prohibit the following activities: Reselling the Services in whole or in part; Using the Services, directly or indirectly, for any unlawful purpose or in violation of any applicable policy that we make available to you; Using the Services to transmit, communicate, or store any information, data, or material in violation of any law, rule, or regulation; Tampering with, making any unauthorized connection to, or modifying any part of our cable network or the Services for any purpose; Attaching any unauthorized device to our cable network or the Services; or Attaching anything to the Inside Wiring, the Xfinity Equipment, or Customer Equipment that impairs the integrity of our cable network, that degrades our cable network’s signal quality or strength, or that creates signal leakage.139We prohibit the following activities: Reselling the Services in whole or in part; Using the Services, directly or indirectly, for any unlawful purpose or in violation of any applicable policy that we make available to you; Using the Services to transmit, communicate, or store any information, data, or material in violation of any law, rule, or regulation; Tampering with, making any unauthorized connection to, or modifying any part of our cable network or the Services for any purpose; Attaching any unauthorized device to our cable network or the Services; Attaching anything to the Inside Wiring, the Xfinity Equipment, or Customer Equipment that impairs the integrity of our cable network, that degrades our cable network’s signal quality or strength, or that creates signal leakage; or Allowing, enabling, or causing the deployment of an AI Agent (unless we expressly grant you permission otherwise) to access, use, interact with, or take action on any of the Services.
140Examples include obtaining information from, making requests of, monitoring, copying, downloading, scraping, or data mining the Services; accepting or consenting to any terms or agreement with us on your behalf; or engaging in support or sales interactions with us regarding the Services, such as verbal interactions via telephone. “AI Agent” means any software or service that takes autonomous, semi-autonomous, or other programmatic action on behalf of, or at the instruction of, you or any other person or entity.
353SURVIVAL The following sections shall survive the termination of your Services with us: Section 11, Section 13, Section 14, Section 15, Section 16, and Section 19. Stnd0426354SURVIVAL The following sections shall survive the termination of your Services with us: Section 11, Section 13, Section 14, Section 15, Section 16, and Section 19. Stnd0726
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