Provision record
Zoom · Zoom Terms of Service · View original document ↗

Customer Responsible for End User Compliance

High severity High confidence Explicit document language Common · 297 of 352 platforms

Key Facts · in the document’s own words

Who is the customer responsible for?
“You are responsible for the activities of all your End Users, including ensuring that all End Users will comply with the terms and conditions of this Agreement and any applicable Zoom policies.”
Version CA-V-006671, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Zoom holds the customer responsible for the activities of all End Users, including ensuring that all End Users comply with the terms and conditions of the agreement and any applicable Zoom policies.
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This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause places the legal burden of End User conduct on the customer, meaning the customer may be held accountable for violations committed by others using their account.

Consumer impact (what this means for users)

The reader bears responsibility for all actions taken by their End Users and must affirmatively ensure those End Users comply with the agreement and Zoom's policies.

How other platforms handle this

Minecraft Medium

You make it clear that you (not us) are responsible for anything that happens during your event

Pinterest Medium

In case of such an assignment by us, you are entitled to terminate the agreement with immediate effect by deactivating your account. We will provide you with reasonable notice of any such assignment.

Snapchat Medium

You may not transfer any of your rights or obligations under these Terms without our consent.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You are responsible for the activities of all your End Users, including ensuring that all End Users will comply with the terms and conditions of this Agreement and any applicable Zoom policies.

Excerpt from Zoom's Terms of Service

Provision details

Document information
Document
Zoom Terms of Service
Entity
Zoom
Date stated by the document
Aug. 11, 2023
As printed in Zoom’s text (version CA-V-006671), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 19, 2026
Text quoted from version
CA-V-006671, captured Sept. 11, 2026
Record ID
CA-P-068741
Document ID
CA-D-000189
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006671)
9a39c9255458e0f5b28a376ce7cdc843e27e53e554eb59709612e0615e32d257
Analysis generated
July 9, 2026 05:33 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006671 (checked Oct. 5, 2026)
Citation Record
Entity: Zoom
Document: Zoom Terms of Service
Record ID: CA-P-068741
Version: CA-V-006671
Captured: 2026-09-11 00:30:36 UTC
SHA-256: 9a39c9255458e0f5…
URL: https://conductatlas.com/platform/zoom/zoom-terms-of-service/provision/CA-P-068741/customer-responsible-for-end-user-compliance/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zoom's Customer Responsible for End User Compliance clause do?

The clause places the legal burden of End User conduct on the customer, meaning the customer may be held accountable for violations committed by others using their account.

How does this clause affect you?

The reader bears responsibility for all actions taken by their End Users and must affirmatively ensure those End Users comply with the agreement and Zoom's policies.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.

Is ConductAtlas affiliated with Zoom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.