“The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action.”
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The waiver prevents users from aggregating claims with others, which is often the only economically viable way to pursue small individual claims against a large company.
The reader cannot bring or join a class action, collective action, mass action, private attorney general action, or any other representative action against Zoom.
How other platforms handle this
if a court decides that any of the provisions in the Prohibition of Class and Representative Actions...is invalid or unenforceable because it would prevent the exercise of a non-waivable right to pursue public injunctive relief...
13.4 If any part of terms of this Section 12 is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section ...
If, after exhaustion of all appeals, any of these prohibitions...are found to be unenforceable with respect to a particular claim or request for relief...then such a claim or request for relief will be decided by a court of competent jurisdiction...
"The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action, private attorney general action, or any other representative action.Excerpt from Zoom's Terms of Service
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561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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The waiver prevents users from aggregating claims with others, which is often the only economically viable way to pursue small individual claims against a large company.
The reader cannot bring or join a class action, collective action, mass action, private attorney general action, or any other representative action against Zoom.
ConductAtlas has identified this type of provision across 197 platforms. See the full comparison.
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