This analysis describes what ZipRecruiter's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish region-specific contractual frameworks replacing the previous unified agreement. Job seekers and employers now operate under distinct terms based on geographic location: users in the U.S., Canada, Australia, New Zealand, and India are covered under one agreement, while EU, U.K., and Switzerland users follow separate terms. The revised terms introduce explicit mandatory arbitration clauses, liability limitations, indemnification obligations, and a new Job Applicant Privacy Notice. Job seekers should review the arbitration provision, which requires disputes to proceed through arbitration rather than litigation. You can review the applicable regional terms based on your location at ZipRecruiter's website before creating an account or posting content.
View change record →How other platforms handle this
If your reservation via the App is rejected after your request, you'll receive the applicable refund assuming your payment method was actually charged.
For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
"You agree that ZipRecruiter is not liable to you or any third party if your Job Advertisement is rejected or not posted, and you will not be entitled to any refund for Job Advertisements not posted or distributed.Excerpt from ZipRecruiter's Terms of Use
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The clause states: “You agree that ZipRecruiter is not liable to you or any third party if your Job Advertisement is rejected or not posted, and you will not be entitled to any refund for Job Advertisements not posted or distributed.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ZipRecruiter.