When you send a message or inquiry on Zillow, your name, contact details, and search preferences can be shared not just with the agent or lender you contacted, but also with others Zillow believes may help you.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users submitting a single inquiry may receive outreach from multiple professionals they did not individually select, because Zillow treats the inquiry as authorization to share data more broadly.
Interpretive note: The exact scope of 'other real estate professionals' who receive shared data is not precisely defined in the document, creating ambiguity about the full extent of disclosure per inquiry.
If you contact an agent or lender through Zillow, your contact information and search behavior may be passed to additional real estate professionals beyond your intended recipient, potentially resulting in unsolicited contact.
How other platforms handle this
Protect us, our business, our users, and others, for example to enforce our terms of service, prevent spam or other unwanted communications, and investigate or protect against fraud
Your personal information may be transferred to countries other than where you live, such as, for example, to our servers in the US.
we also transfer personal information to all other countries in which Adobe or its affiliates, providers, and partners operate. We carry out these transfers in compliance with applicable laws – for example, by putting data transfer agreements in place...
"When you submit an inquiry or contact request through our services, we share your personal information with the real estate professionals you contact, as well as other real estate professionals who may be able to assist you. This may include your name, contact information, and information about your home search preferences.Excerpt from Zillow's Privacy Notice
1) REGULATORY LANDSCAPE: This provision implicates the CCPA/CPRA definition of 'sharing' personal information and the adequacy of consent at the point of inquiry submission.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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Users submitting a single inquiry may receive outreach from multiple professionals they did not individually select, because Zillow treats the inquiry as authorization to share data more broadly.
If you contact an agent or lender through Zillow, your contact information and search behavior may be passed to additional real estate professionals beyond your intended recipient, potentially resulting in unsolicited contact.
ConductAtlas has identified this type of provision across 288 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.