The policy authorizes sharing of contact information and inquiry details with real estate professionals when users initiate or receive contact through the platform, characterizing this as consent-based sharing.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a consent-based data sharing mechanism with real estate professionals that is operationally central to Zillow's business model and relevant to users' expectations about who receives their contact and transaction inquiry information.
Interpretive note: The policy characterizes use of the platform to contact professionals as consent to data sharing; whether this constitutes valid affirmative consent under CCPA/CPRA or applicable state law may depend on the prominence and clarity of the disclosure at the point of contact.
Removed automatic sharing with 'other real estate professionals who may be able to assist,' downgraded to conditional 'may share,' and added explicit consent language; severity decreased from high to low.
View full change record →Under this clause, users who initiate contact with or are contacted by agents, lenders, or other professionals through Zillow's platform consent to sharing of their contact information and inquiry details with those professionals; this sharing occurs as part of the platform's core matching functionality.
How other platforms handle this
If you registered to use Notion's Services with such an email address, but you do not use the Services in connection with your organization...you may transfer your account to a different email address.
We will also provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected.
If you choose to reveal any personal information about yourself to other users, you do so at your own risk. We strongly encourage you to use caution in disclosing any personal information online.
"If you contact or are contacted by a real estate agent, lender, or other real estate professional through our services, we may share your contact information and inquiry details with that professional. By initiating contact or requesting information through our platform, you consent to this sharing.Excerpt from Zillow's Privacy Notice
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes a consent-based data sharing mechanism with real estate professionals that is operationally central to Zillow's business model and relevant to users' expectations about who receives their contact and transaction inquiry information.
Under this clause, users who initiate contact with or are contacted by agents, lenders, or other professionals through Zillow's platform consent to sharing of their contact information and inquiry details with those professionals; this sharing occurs as part of the platform's core matching functionality.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.