This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Phone calls and chat interactions may be recorded and retained as personal data, meaning conversational content — not just form-submitted data — is collected by Zillow.
When a user engages in phone calls or chat features with Zillow, those interactions may be recorded or transcribed and retained as personal data, subject to applicable legal permissions.
How other platforms handle this
If you use our chat feature, we and our service providers may record your chats and keep transcripts.
You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.
TAO Toolkit releases that collect data, collect it for the following purposes: (a) to properly configure and optimize products for use with Software; (b) to deliver content or service through the Software; and (c) to improve NVIDIA products...
"we collect and record...any other personal data and content you choose to provide in the content of your message or communication (including recordings or transcripts from phone calls and chat features with which you engage, where permitted by law)Excerpt from Zillow's Privacy Notice
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Phone calls and chat interactions may be recorded and retained as personal data, meaning conversational content — not just form-submitted data — is collected by Zillow.
When a user engages in phone calls or chat features with Zillow, those interactions may be recorded or transcribed and retained as personal data, subject to applicable legal permissions.
ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.