Governance document

CA-D-000587

Xfinity Terms of Service

Xfinity

Last change detected July 12, 2026 Terms of service

SHA-256: f93f95a6e49ad6e550d… 1 version captured 0 changes documented

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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology

124 Total

69 High severity

46 Medium severity

9 Low severity

Key Facts

Does Xfinity cap its aggregate liability?

Xfinity caps its aggregate liability arising out of or relating to the Terms at the greater of $2,500 or three times the aggregate amounts paid or payable by the user.

What is Xfinity's cap on aggregate liability?

Xfinity caps its aggregate liability arising out of or relating to the Terms at the greater of $2,500 or three times the aggregate amounts paid or payable by the user.

Does Xfinity disclose that a binding arbitration provision affects the user's rights with respect to all of the Web Services?

Xfinity discloses in its Terms preamble that a binding arbitration provision in Section 15 affects the user's rights with respect to all of the Web Services.

Does Xfinity exclude liability for direct, indirect, incidental, special, treble, punitive, exemplary, or consequential losses or damages?

Xfinity excludes liability to the user or any third party for direct, indirect, incidental, special, treble, punitive, exemplary, or consequential losses or damages.

Do Xfinity and the user waive the right to a trial by jury?

Xfinity and the user mutually waive the right to a trial by jury in relation to any dispute, whether resolved in court or in arbitration.

Is the right to a trial by jury waived in relation to disputes resolved in arbitration?

Xfinity and the user mutually waive the right to a trial by jury in relation to any dispute, whether resolved in court or in arbitration.

Must users who are not subscribers resolve disputes through individual arbitration?

Xfinity requires users who are not subscribers to those services to resolve any Dispute with Comcast through individual arbitration.

Does Xfinity require users to waive the right to assert any claim more than twelve months after the first event or fact giving rise to that claim?

Xfinity requires users to waive the right to assert any claim against Xfinity more than twelve months after the first event or fact giving rise to that claim.

Does Xfinity obtain a license to use the user's User Content?

Xfinity obtains from the user a worldwide, perpetual, royalty-free, non-exclusive license to use, reproduce, publicly display, publicly perform, modify, sublicense, and distribute the user's User Content.

Does Xfinity restrict use of the Web Services to personal, residential, and non-commercial purposes?

Xfinity restricts use of the Web Services to personal, residential, and non-commercial purposes, unless Xfinity makes an exception in writing.

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Featured, High severity

Aggregate Liability Cap at $2500 or 3x Fees Paid Compare →

The cap places a hard ceiling on any financial recovery a user can obtain from Xfinity regardless of the severity of the harm, and that ceiling may be low relative to actual damages.

Added July 12, 2026 Standard Seen across 287 platforms
Binding Arbitration Notice in Preamble Compare →

The preamble notice signals that arbitration is a material condition applicable to the full scope of the Web Services, putting users on formal notice before they proceed.

Added July 12, 2026 Standard Seen across 206 platforms
Exclusion of Indirect and Consequential Damages Compare →

The exclusion covers virtually every recognized category of damages, including direct damages, which means users may be left without a meaningful financial remedy even where harm is clear.

Added July 12, 2026 Standard Seen across 287 platforms
Jury Trial Waiver in Court or Arbitration Compare →

The waiver eliminates jury trial rights even in the court setting, meaning users cannot rely on a jury as a check in any forum.

Added July 12, 2026 Standard Seen across 206 platforms
Mandatory Individual Binding Arbitration for Non-Subscribers Compare →

Non-subscribers have no court or class-based avenue for resolving disputes with Comcast; individual arbitration is the sole required mechanism.

Added July 12, 2026 Standard Seen across 206 platforms
One-Year Limitation Period for Claims Compare →

The twelve-month period is shorter than most statutory limitation periods, so users who do not act quickly lose their claims even if they would otherwise be timely under law.

Added July 12, 2026 Standard Seen across 297 platforms
Perpetual Royalty-Free License Grant on User Content Compare →

The license is perpetual and worldwide, meaning Xfinity retains broad rights to use User Content indefinitely across all territories without paying the user.

Added July 12, 2026 Standard Seen across 257 platforms
Personal Non-Commercial Use Only Restriction Compare →

Any commercial or non-residential use of the Web Services is prohibited by default, and only a written exception from Xfinity can permit it.

Added July 12, 2026 Standard Seen across 282 platforms
Right to Opt Out of Arbitration Within 30 Days Compare →

The opt-out right is time-limited and triggered by first access or use, so users who do not act within 30 days lose the ability to decline arbitration.

Added July 12, 2026 Standard Seen across 206 platforms
User Indemnification Obligation to Comcast Compare →

Users bear the financial burden of defending Xfinity and the Released Entities against all qualifying claims, which could include attorneys' fees and other costs that substantially exceed the user's own damages.

Added July 12, 2026 Standard Seen across 229 platforms
User Responsible for Account Password Security Compare →

By placing security responsibility on the user, Xfinity may disclaim liability for unauthorized access that results from the user's failure to secure their account or devices.

Added July 12, 2026 Standard Seen across 265 platforms
Waiver of Class Collective and Representative Actions Compare →

Users cannot pool claims with others, which limits the practical ability to pursue small individual claims and eliminates the leverage that class or collective proceedings provide.

Added July 12, 2026 Standard Seen across 206 platforms

Complete Provision Index

Every distinct legal provision identified in this document. Featured provisions appear above with analysis.

124 provisions

12 featured

18 clause types

69 high severity

Acceptable Use Restrictions 34 25 high

Show all 34 acceptable use restrictions provisions

Arbitration 23 9 high

Show all 23 arbitration provisions

Intellectual Property 12 8 high

Show all 12 intellectual property provisions

Liability Limitation 13 6 high

Show all 13 liability limitation provisions

Enforcement Actions 4 4 high

General Contract Terms 9 3 high

Show all 9 general contract terms provisions

Platform Discretion 4 3 high

Policy Changes 4 3 high

Data Retention 3 3 high

Account Control 5 2 high

Indemnification 4 2 high

Targeting and Audience Restrictions 1 1 high

Children Under 13 Prohibited from Posting Content high

Developer / API Restrictions 2

Legal Jurisdiction 2

Exclusive Jurisdiction in Philadelphia Pennsylvania Courts medium
Pennsylvania Law Governs Terms medium

Content Moderation 1

User Content Must Conform to Terms and Guidelines medium

Data Collection 1

Monetization Rules 1

Simultaneous Stream Limits for Subscription Content medium

Restricted or Prohibited Content/Industries 1

TV Subscription Content Restricted to Residence Members medium

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Cross-platform context

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Archival ProvenanceSource & Archival Record

Last Captured July 12, 2026 22:07 UTC

Capture Method Automated scheduled archival capture

Document ID CA-D-000587

Version ID CA-V-004817

Source URL https://www.xfinity.com/terms/web

Wayback Machine View external archival references →

SHA-256 f93f95a6e49ad6e550d34af2bd180a5706f0eece086c39f9acadb3e88caba4e1

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Xfinity Terms of Service

Key Facts

Complete Provision Index

Monitoring

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