Provision record
Xbox · Xbox Terms of Use · View original document ↗

Refund Claims Must Be Made Within 90 Days

Medium severity Explicit document language Common · 178 of 352 platforms
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This analysis describes what Xbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Wise Medium

We will refund your money within three (3) business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into an account of the designated recipient.

DeepL Medium

we shall reimburse to you all payments received from you...without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this Agreement. We will carry out such reimbursement using the same means of payment as you used for the init...

Tinder Medium

For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.

Excerpt from Xbox's Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Xbox Terms of Use
Entity
Xbox
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
July 9, 2026
Record ID
CA-P-030436
Document ID
CA-D-00185
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
a8abc0190dc11afa9c163be7d70b965a28d785ea5c7aa9127f3ef473417be0fa
Analysis generated
May 7, 2026 18:08 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Xbox
Document: Xbox Terms of Use
Record ID: CA-P-030436
Captured: 2026-05-07 18:08:42 UTC
SHA-256: a8abc0190dc11afa…
URL: https://conductatlas.com/platform/xbox/xbox-terms-of-use/provision/CA-P-030436/refund-claims-must-be-made-within-90-days/
Accessed: Sept. 17, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Xbox's Refund Claims Must Be Made Within 90 Days clause do?

The clause states: “If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.

Is ConductAtlas affiliated with Xbox?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Xbox.