Provision record
Xbox · Xbox Terms of Use · View original document ↗

Microsoft Sole Discretion to Issue Refunds or Credits

Medium severity Explicitdocumentlanguage Common · 182 of 352 platforms
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This analysis describes what Xbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 822 other provisions on other platforms.

How other platforms handle this

Fitbit Medium

At any time for any reason, we may provide a refund, discount, or other consideration ("credits") to some or all of our users. The amount and form of such credits...are at our sole and absolute discretion.

Teachable Medium

Teachable reserves the right to issue a refund in the event of fraud irrespective of the limitations set forth in this Section.

Eventbrite Medium

we ask that all Consumers contact the applicable Organizer of their event with any refund requests.

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▸ View Original Clause Language DOCUMENT RECORD
"
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Excerpt from Xbox's Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Xbox Terms of Use
Entity
Xbox
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
July 9, 2026
Record ID
CA-P-030437
Document ID
CA-D-00185
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
a8abc0190dc11afa9c163be7d70b965a28d785ea5c7aa9127f3ef473417be0fa
Analysis generated
May 7, 2026 18:08 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Xbox
Document: Xbox Terms of Use
Record ID: CA-P-030437
Captured: 2026-05-07 18:08:42 UTC
SHA-256: a8abc0190dc11afa…
URL: https://conductatlas.com/platform/xbox/xbox-terms-of-use/provision/CA-P-030437/microsoft-sole-discretion-to-issue-refunds-or-credits/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.

Frequently Asked Questions

What does Xbox's Microsoft Sole Discretion to Issue Refunds or Credits clause do?

The clause states: “We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 182 platforms. See the full comparison.

Is ConductAtlas affiliated with Xbox?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Xbox.