Users must report transfer errors or unauthorized transactions to Wise within 60 days of the statement or notification date; failure to report within this period may result in loss of error correction rights under the agreement.
This analysis describes what Wise's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the error resolution timeline applicable to electronic fund transfers, which interacts with Regulation E's statutory error resolution requirements. Regulation E establishes specific timelines and procedures for provisional credit and investigation of claimed errors in electronic fund transfers that Wise, as a covered financial institution for EFT purposes, must follow.
Interpretive note: The exact contractual language for error resolution is partially reconstructed from the document context and standard Wise US agreement terms; the 60-day period is consistent with the document's regulatory framework but the precise clause text was not fully available in the truncated source.
The updated terms now authorize Wise to accept incoming funds via FedNow, a new instant payment service. The agreement states that FedNow transactions are processed in real time and generally cannot be canceled or reversed once completed, distinguishing them from traditional transfers that may have reversal windows. The terms also establish that Wise may decline any incoming FedNow transaction at its discretion where required for security, compliance, or operational reasons, without specifying advance notice or appeal procedures. Users receiving FedNow payments should understand that such transfers become final immediately upon completion.
View change record →The agreement establishes a 60-day reporting window for transfer errors and unauthorized transactions. Under Regulation E, users of electronic fund transfer services have statutory rights to error investigation and provisional credit that Wise is required to honor within defined timelines independent of contractual limitations.
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"If you believe an error has occurred in connection with a transfer or that a transfer was made without your authorization, you must contact us as soon as possible. You have 60 days from the date we send you a statement or notification of the transfer to report the error or unauthorized transaction. If you fail to report within this period, you may lose your right to have the error corrected.— Excerpt from Wise's Wise Terms of Use
(1) REGULATORY LANDSCAPE: Regulation E (12 CFR Part 1005), enforced by the CFPB, governs error resolution rights for electronic fund transfers. It establishes that consumers must report unauthorized transactions within 60 days of receiving a statement to limit liability, and that financial institutions must investigate error claims within 10 business days and provide provisional credit within that period in most circumstances. The 60-day contractual window aligns with Regulation E's framework, but the statutory obligations cannot be contracted away. (2) GOVERNANCE EXPOSURE: Medium. If Wise's error resolution procedures do not meet Regulation E's timelines for investigation and provisional credit, this creates regulatory exposure with the CFPB. The contractual 60-day window is consistent with Regulation E but does not substitute for the full scope of statutory obligations. (3) JURISDICTION FLAGS: Regulation E applies to all consumer electronic fund transfers in the United States. Business account holders may have different rights depending on whether their accounts qualify as consumer accounts under Regulation E. (4) CONTRACT AND VENDOR IMPLICATIONS: Compliance teams should verify that Wise's internal error resolution procedures satisfy Regulation E's investigation and provisional credit requirements and that the 60-day notice period is applied consistently with the statutory framework. (5) COMPLIANCE CONSIDERATIONS: Users who experience unauthorized transactions should document their reports and track Wise's response timeline against Regulation E's statutory investigation deadlines. Complaints about error resolution failures may be filed with the CFPB.
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This provision establishes the error resolution timeline applicable to electronic fund transfers, which interacts with Regulation E's statutory error resolution requirements. Regulation E establishes specific timelines and procedures for provisional credit and investigation of claimed errors in electronic fund transfers that Wise, as a covered financial institution for EFT purposes, must follow.
The agreement establishes a 60-day reporting window for transfer errors and unauthorized transactions. Under Regulation E, users of electronic fund transfer services have statutory rights to error investigation and provisional credit that Wise is required to honor within defined timelines independent of contractual limitations.
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