The policy authorizes Verizon to use automated processing including artificial intelligence and machine learning to train algorithmic models using customer data for network management, marketing personalization, and service prediction. The policy includes a specific statement that customer personal information is not collected, used, or sold to train large language models.
This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customer data is used to train machine learning models for marketing and service prediction purposes, and includes an explicit carve-out stating that personal information is not used for large language model training, a disclosure that addresses a specific area of consumer and regulatory concern regarding generative AI.
Interpretive note: The operational scope of machine learning model training, including which customer data categories are used, which models are trained, and whether model outputs are used in automated decisions affecting individual customers, is not fully described in the policy text.
The updated policy removes four instances of opt-out guidance that previously directed Verizon Community users to a 'Your Privacy Choices' page. This removal eliminates a disclosed method for managing privacy preferences within that service. Verizon Community users will no longer have this specific instruction in the published policy to locate opt-out controls.
View change record →The updated policy expands the stated uses of your information. Verizon now explicitly reserves the right to use data to determine your eligibility for employment-related discounts, Verizon Dollars rewards, and service discounts; to assess your creditworthiness and payment risk; and to contact you with marketing offers from partners. The policy previously stated these uses more narrowly or did not list them as discrete purposes. You can review Verizon's privacy choices pages to manage some data uses, including opt-out mechanisms for prescreening and industry-wide credit opt-out options.
View change record →The agreement authorizes Verizon to train machine learning models using customer data for purposes including marketing personalization and service prediction. The policy explicitly states that personal information is not collected, used, or sold for large language model training.
Cross-platform context
See how other platforms handle AI and Predictive Analytics Use and similar clauses.
Compare across platforms →"We may use automated processing, including artificial intelligence, to assist us with these uses. For example, we use predictive analytics to monitor our network for faults and outages which helps us proactively and rapidly fix issues, and we may use machine learning techniques to train algorithmic models with information we have about you and other customers to provide more relevant marketing messages or predict what services might be of interest. We do not collect, use or sell personal information for the purpose of training large language models.Excerpt from Verizon's Privacy Policy
(1) REGULATORY LANDSCAPE: This provision engages the FTC Act's commercial surveillance and AI accountability frameworks, the EU AI Act (for any Verizon operations or customers within the EEA), and California's draft AI transparency and automated …
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This provision establishes that customer data is used to train machine learning models for marketing and service prediction purposes, and includes an explicit carve-out stating that personal information is not used for large language model training, a disclosure that addresses a specific area of consumer and regulatory concern regarding generative AI.
The agreement authorizes Verizon to train machine learning models using customer data for purposes including marketing personalization and service prediction. The policy explicitly states that personal information is not collected, used, or sold for large language model training.
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