The policy discloses that CPNI (telecommunications usage data including call records, location, and billing information) is governed by federal law and that Verizon may seek consent to use CPNI to market services beyond those a customer already has, with an opt-out available.
This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that CPNI is subject to federal Communications Act requirements and that customers can limit its use for marketing beyond existing services, an operationally significant right for telecommunications customers that is governed by FCC rules rather than general consumer privacy law.
The updated policy removes four instances of opt-out guidance that previously directed Verizon Community users to a 'Your Privacy Choices' page. This removal eliminates a disclosed method for managing privacy preferences within that service. Verizon Community users will no longer have this specific instruction in the published policy to locate opt-out controls.
View change record →The updated policy expands the stated uses of your information. Verizon now explicitly reserves the right to use data to determine your eligibility for employment-related discounts, Verizon Dollars rewards, and service discounts; to assess your creditworthiness and payment risk; and to contact you with marketing offers from partners. The policy previously stated these uses more narrowly or did not list them as discrete purposes. You can review Verizon's privacy choices pages to manage some data uses, including opt-out mechanisms for prescreening and industry-wide credit opt-out options.
View change record →The agreement establishes that Verizon's use of call records, location, and billing information for telecommunications services is governed by federal CPNI rules. You can limit the use of your CPNI for marketing purposes by calling 1-888-567-8688 or through the opt-out mechanism described in the policy.
Cross-platform context
See how other platforms handle CPNI Use and Internal Data Sharing and similar clauses.
Compare across platforms →"Customer Proprietary Network Information (or CPNI) is information that relates to the type, quantity, destination, technical configuration, location, amount of use and related billing information of your telecommunications or interconnected Voice over Internet Protocol (VoIP) services. Federal law governs our use and disclosure of CPNI. Verizon may seek consent to market services to you that are different from the ones you have. You can limit the use and disclosure of Customer Proprietary Network Information and certain credit information in response to such requests.Excerpt from Verizon's Privacy Policy
(1) REGULATORY LANDSCAPE: This provision directly engages the Communications Act's CPNI framework, enforced by the Federal Communications Commission.
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This provision establishes that CPNI is subject to federal Communications Act requirements and that customers can limit its use for marketing beyond existing services, an operationally significant right for telecommunications customers that is governed by FCC rules rather than general consumer privacy law.
The agreement establishes that Verizon's use of call records, location, and billing information for telecommunications services is governed by federal CPNI rules. You can limit the use of your CPNI for marketing purposes by calling 1-888-567-8688 or through the opt-out mechanism described in the policy.
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