The policy discloses that Verizon collects biometric identifiers including voice recordings and voiceprints, along with Social Security Numbers, driver's license numbers, and payment information from customers.
This analysis describes what Verizon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that Verizon's data collection scope includes categories of sensitive personal information, specifically biometric identifiers and government-issued identification numbers, that are subject to heightened protection requirements under multiple state laws including Illinois BIPA, Texas CUBI, and California CPRA.
The updated policy removes four instances of opt-out guidance that previously directed Verizon Community users to a 'Your Privacy Choices' page. This removal eliminates a disclosed method for managing privacy preferences within that service. Verizon Community users will no longer have this specific instruction in the published policy to locate opt-out controls.
View change record →The updated policy expands the stated uses of your information. Verizon now explicitly reserves the right to use data to determine your eligibility for employment-related discounts, Verizon Dollars rewards, and service discounts; to assess your creditworthiness and payment risk; and to contact you with marketing offers from partners. The policy previously stated these uses more narrowly or did not list them as discrete purposes. You can review Verizon's privacy choices pages to manage some data uses, including opt-out mechanisms for prescreening and industry-wide credit opt-out options.
View change record →The agreement establishes that Verizon collects voice recordings, voiceprints, and other biometric identifiers as part of standard customer data practices. Under applicable state biometric privacy laws, consumers in Illinois, Texas, Washington, and other jurisdictions may have specific rights regarding collection, retention, and deletion of this data category.
Cross-platform context
See how other platforms handle Biometric and Sensitive Identifier Collection and similar clauses.
Compare across platforms →"This includes your name, address, email, phone numbers where you can be reached, images, voice recordings or voiceprints, other biometric identifiers, date of birth, driver's license number, Social Security Number or Tax Identifier, username and password and payment information.Excerpt from Verizon's Privacy Policy
(1) REGULATORY LANDSCAPE: This provision engages the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), the Washington My Health MY Data Act, and the California Privacy Rights …
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This provision establishes that Verizon's data collection scope includes categories of sensitive personal information, specifically biometric identifiers and government-issued identification numbers, that are subject to heightened protection requirements under multiple state laws including Illinois BIPA, Texas CUBI, and California CPRA.
The agreement establishes that Verizon collects voice recordings, voiceprints, and other biometric identifiers as part of standard customer data practices. Under applicable state biometric privacy laws, consumers in Illinois, Texas, Washington, and other jurisdictions may have specific rights regarding collection, retention, and deletion of this data category.
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