Uber · Uber Terms of Use · View original document ↗

Class Action and Jury Trial Waiver

High severity Medium confidence Explicitdocumentlanguage Uncommon · 15 of 343 platforms
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Document Record

What it is

This provision prohibits US users from bringing or participating in class action lawsuits or representative proceedings against Uber, and waives the right to a jury trial for all covered disputes. Claims must be brought individually.

This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause, combined with the mandatory arbitration provision, establishes that all US user disputes with Uber must proceed on an individual basis only, precluding class or collective claims. The jury trial waiver applies in addition to the arbitration requirement.

Interpretive note: Enforceability of the class action waiver for public injunctive relief claims may be limited in California under the McGill rule, and EU/UK users are excluded from this provision under applicable regional supplemental terms.

Consumer impact (what this means for users)

Under this clause, users cannot participate as a plaintiff or class member in any class action or representative lawsuit against Uber. Any claims must be brought individually, which may affect the practical viability of pursuing low-value disputes.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    The class action waiver is tied to the arbitration clause. To preserve the ability to participate in class proceedings, submit a written opt-out notice for the arbitration agreement within 30 days of first accepting the terms, as described in the dispute resolution section.

How other platforms handle this

Teachable Medium

You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.

Substack Medium

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...

Netflix Medium

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND NETFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless ...

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▸ View Original Clause Language DOCUMENT RECORD
"
YOU AND UBER WAIVE ANY RIGHT TO A JURY TRIAL. YOU AND UBER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

— Excerpt from Uber's Uber Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

1) REGULATORY LANDSCAPE: Class action waivers in consumer contracts interact with Federal Rule of Civil Procedure 23 and state equivalents. The enforceability of such waivers has been addressed by the US Supreme Court in AT&T Mobility LLC v. Concepcion, which upheld class action waivers in arbitration clauses under the FAA, though subsequent California authority (McGill) creates carve-outs for public injunctive relief claims. The FTC monitors class action waivers as part of its consumer protection mandate. 2) GOVERNANCE EXPOSURE: High. The class action waiver, if enforceable, channels all consumer disputes to individual proceedings, which may reduce aggregate litigation exposure for Uber but may also attract regulatory scrutiny in jurisdictions with strong class action protections. 3) JURISDICTION FLAGS: California presents the highest exposure due to the McGill rule limiting class action waivers for public injunctive relief. EU and UK users are excluded from this provision under regional supplemental terms. Washington state and New Jersey have also applied scrutiny to class action waivers in consumer contracts. 4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers and business account holders should assess whether this waiver applies to their account type or whether separate B2B terms govern their relationship with Uber. 5) COMPLIANCE CONSIDERATIONS: Any modification to this clause should be disclosed with renewed opt-out opportunities. Compliance teams should monitor ongoing FTC and state AG enforcement posture regarding class action waivers in digital consumer contracts.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has oversight of consumer contract terms that may limit consumer legal options, including class action waivers in standard-form digital service agreements
    File a complaint →
  • State AG
    State attorneys general have authority to challenge class action waivers under state consumer protection laws, with California, New Jersey, and New York presenting heightened enforcement risk
    File a complaint →

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Uber Terms of Use
Entity
Uber
Document last updated
May 5, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-006549
Document ID
CA-D-00420
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d698a079cd288a8f89b1457f3fe27c29d28449a891b69c2854835aa66a36bcb0
Analysis generated
May 20, 2026 21:33 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Uber
Document: Uber Terms of Use
Record ID: CA-P-006549
Captured: 2026-05-20 21:33:56 UTC
SHA-256: d698a079cd288a8f…
URL: https://conductatlas.com/platform/uber/uber-terms-of-use/class-action-and-jury-trial-waiver/
Accessed: June 29, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Uber's Class Action and Jury Trial Waiver clause do?

This clause, combined with the mandatory arbitration provision, establishes that all US user disputes with Uber must proceed on an individual basis only, precluding class or collective claims. The jury trial waiver applies in addition to the arbitration requirement.

How does this clause affect you?

Under this clause, users cannot participate as a plaintiff or class member in any class action or representative lawsuit against Uber. Any claims must be brought individually, which may affect the practical viability of pursuing low-value disputes.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 15 platforms. See the full comparison.

Is ConductAtlas affiliated with Uber?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Uber.