The agreement limits Uber's liability to exclude indirect, incidental, special, exemplary, punitive, and consequential damages, including lost profits, data loss, personal injury, and property damage, even where Uber has been advised that such damages could occur. This limitation applies to the maximum extent permitted by applicable law.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes broad liability limitations for Uber across a wide range of harm categories, including personal injury and property damage. The carve-out for applicable law means enforceability varies by jurisdiction, but as written the clause asserts exclusion of most categories of damages users might seek.
Interpretive note: The enforceability of personal injury and property damage liability exclusions varies significantly by jurisdiction, with most US states and EU/UK jurisdictions limiting or prohibiting such waivers in consumer contracts. The applicable law carve-out preserves user rights where law restricts enforcement.
Under this clause, claims against Uber for damages resulting from use of the services are limited to direct damages only, with indirect, consequential, and punitive damages excluded to the extent permitted by law. Personal injury and property damage claims are included in the excluded categories, though applicable law in many jurisdictions may limit the enforceability of personal injury liability waivers.
How other platforms handle this
To the maximum extent permitted by applicable law, Kit shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting ...
To the maximum extent permitted by applicable law, Pinterest shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, res...
You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.
Monitoring
Uber has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UBER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF UBER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.— Excerpt from Uber's Uber Terms of Use
1) REGULATORY LANDSCAPE: Liability limitation clauses in consumer contracts interact with state consumer protection statutes and, in personal injury contexts, with tort law doctrines that generally cannot be contractually waived. The FTC has indicated that liability disclaimers that purport to waive claims for personal injury or property damage may be unenforceable under applicable consumer protection law. EU consumer law under Directive 93/13 on unfair contract terms prohibits clauses that improperly limit consumer rights for personal injury caused by seller negligence. 2) GOVERNANCE EXPOSURE: High. The breadth of the liability exclusion, including personal injury and property damage arising from use of the services, is an area of significant legal tension. Courts in multiple jurisdictions have found that blanket personal injury liability waivers in consumer contracts are unenforceable under applicable tort law or consumer protection statutes. 3) JURISDICTION FLAGS: EU and UK consumer protection law generally prohibits contractual exclusion of liability for personal injury caused by negligence. California, New York, and most other US states limit the enforceability of personal injury liability waivers in consumer contracts. The carve-out for applicable law in this provision acknowledges these limitations. 4) CONTRACT AND VENDOR IMPLICATIONS: Business customers using Uber for employee transportation should assess whether this liability limitation applies to employee injury claims and whether separate enterprise agreements include modified liability terms. 5) COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the liability limitation as drafted aligns with applicable law in each jurisdiction where Uber operates, particularly regarding personal injury claims, and whether the applicable law carve-out is adequately prominent in the consumer-facing disclosure.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Monitor: 25 platforms + same-day alerts. No credit card required.
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This provision establishes broad liability limitations for Uber across a wide range of harm categories, including personal injury and property damage. The carve-out for applicable law means enforceability varies by jurisdiction, but as written the clause asserts exclusion of most categories of damages users might seek.
Under this clause, claims against Uber for damages resulting from use of the services are limited to direct damages only, with indirect, consequential, and punitive damages excluded to the extent permitted by law. Personal injury and property damage claims are included in the excluded categories, though applicable law in many jurisdictions may limit the enforceability of personal injury liability waivers.
ConductAtlas has identified this type of provision across 264 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Uber.