Uber limits its total financial liability to you for any and all claims to $500, and disclaims most warranties about the quality or reliability of its services.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause caps the maximum amount a user could recover from Uber in a successful claim at $500, regardless of the actual damages suffered, which may be significantly less than actual harm in many situations.
Interpretive note: The enforceability of this liability cap for personal injury and negligence claims may vary significantly by jurisdiction, as applicable law may restrict contractual limitation of tort remedies.
The agreement states that Uber's total liability for all damages and losses is capped at $500 per user, and that services are provided without most warranties; this cap may apply regardless of the nature or severity of the harm suffered, though applicable law in some jurisdictions may limit the enforceability of such caps, particularly for personal injury claims.
How other platforms handle this
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WHATNOT NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORT...
In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
Except as stated in Section L.3.b, the liability of each party, and its affiliates and licensors, for any damages arising out of or related to these Terms (i) excludes damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, business, contracts, re...
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"IN NO EVENT SHALL UBER'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED DOLLARS ($500). UBER'S SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." UBER DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.— Excerpt from Uber's Uber Terms of Use
(1) REGULATORY LANDSCAPE: Contractual limitation of liability provisions in consumer agreements may interact with state consumer protection statutes, tort law, and in the EU with consumer rights directives that restrict liability waivers for personal injury and gross negligence. The FTC may review such provisions under its unfair or deceptive practices authority. In California, limitations of liability for gross negligence or willful misconduct may be unenforceable under Civil Code Section 1668. (2) GOVERNANCE EXPOSURE: High. A $500 liability cap for all damages and losses, including those arising from physical transportation services, presents meaningful enforceability risk in jurisdictions that prohibit or limit such caps for personal injury claims. Legal teams should assess whether this cap has been successfully enforced in personal injury litigation arising from Uber rides. (3) JURISDICTION FLAGS: California, New York, and EU jurisdictions present elevated exposure given statutory restrictions on liability waivers for personal injury and gross negligence. The $500 cap may be particularly vulnerable to challenge in cases involving physical injury to ride passengers, where tort law remedies typically cannot be contractually waived. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers and B2B partners should not assume the $500 cap governs their commercial relationship without reviewing applicable enterprise agreements. The disclaimer of implied warranties may also affect procurement teams relying on Uber services for business-critical functions. (5) COMPLIANCE CONSIDERATIONS: Legal teams should audit whether the $500 liability cap language in these terms is consistent with representations made in any enterprise service agreements. Compliance teams should monitor any regulatory or judicial developments addressing the enforceability of liability caps in consumer transportation contracts.
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This clause caps the maximum amount a user could recover from Uber in a successful claim at $500, regardless of the actual damages suffered, which may be significantly less than actual harm in many situations.
The agreement states that Uber's total liability for all damages and losses is capped at $500 per user, and that services are provided without most warranties; this cap may apply regardless of the nature or severity of the harm suffered, though applicable law in some jurisdictions may limit the enforceability of such caps, particularly for personal injury claims.
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