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The policy states that Uber collects metadata and content from communications between riders and drivers conducted through the Uber app, including message content, call dates and times, and call duration.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that communications between riders and drivers facilitated through the Uber platform are subject to collection and retention by Uber, including content of messages, which creates implications under electronic communications privacy frameworks and may be material to users who use in-app communications for sensitive interactions.
Under this clause, messages and calls conducted through the Uber app between riders and drivers are logged by Uber including content and metadata. Users who wish to avoid in-app communication logging may use external communication channels, though this may affect the platform's safety and support features.
How other platforms handle this
The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
In certain circumstances, the right to data portability, which means that you can request that we provide certain Personal Data we hold about you in a machine-readable format
If you want to see what information we have collected about you, you can request a copy of your data in the Data & Privacy section of your User Settings. You should receive your data packet within 30 days.
Monitoring
Uber has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 20 platforms.
"We collect data about communications between users made through Uber's apps, including the date and time of communications and the content of communications. We also collect information about calls made through the Uber platform between riders and drivers, including the date and time of the call and the duration of the call.Excerpt from Uber's Privacy Notice
1. REGULATORY LANDSCAPE: Collection of communications content and metadata engages the Electronic Communications Privacy Act in the United States, including the Wiretap Act and Stored Communications Act provisions. GDPR treats communications content as personal data subject to standard processing obligations, and EU ePrivacy rules impose additional requirements on the confidentiality of electronic communications. The collection of call content rather than only metadata creates heightened regulatory scrutiny in some jurisdictions. 2. GOVERNANCE EXPOSURE: Medium. The policy discloses collection of communications content without specifying the purpose limitation or retention period applicable to message content, creating potential gaps against GDPR storage limitation and purpose limitation principles. 3. JURISDICTION FLAGS: EU and UK users benefit from ePrivacy Directive protections for communications confidentiality. California residents should assess whether communications content collection intersects with California Invasion of Privacy Act provisions applicable to recorded communications. 4. CONTRACT AND VENDOR IMPLICATIONS: The disclosure of communications content collection is relevant for organizations using Uber for Business where employees communicate with drivers through the app, as this data is held by Uber and subject to the policy's government disclosure provisions. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether the in-app communications disclosure is presented to users at the point of first use in a manner sufficient to satisfy informed consent standards for communications interception or recording under applicable law. The policy does not specify retention periods for communications content.
Regulatory citations, enforcement risk, and due diligence action items.
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
This provision establishes that communications between riders and drivers facilitated through the Uber platform are subject to collection and retention by Uber, including content of messages, which creates implications under electronic communications privacy frameworks and may be material to users who use in-app communications for sensitive interactions.
Under this clause, messages and calls conducted through the Uber app between riders and drivers are logged by Uber including content and metadata. Users who wish to avoid in-app communication logging may use external communication channels, though this may affect the platform's safety and support features.
ConductAtlas has identified this type of provision across 295 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Uber.