When you contact Uber's customer support, Uber collects the content of your communications and may record phone calls, retaining the information you provide during the interaction.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Communications submitted to customer support, including descriptions of incidents and personal information shared in that context, are collected and retained by Uber and may be used beyond the immediate support purpose.
Interpretive note: The notice does not specify which customer support interactions are recorded or the retention period for call recordings, and the adequacy of the privacy notice as notice of recording under all-party consent state laws is not clearly established.
The notice states that Uber collects and may record the content of customer support communications, including phone calls, and retains the information provided during those interactions. Users should be aware that information shared with customer support may be retained and used for safety, legal, and operational purposes.
How other platforms handle this
to request that your data be transferred to a third party (data portability)
Your organization may allow you to access and export your data in order to back it up or transfer it to a service outside of Google.
To stop us collecting your location information, you can update your device settings, stop using the Service, or uninstall our mobile apps.
"Uber collects data when users contact Uber customer support, including communications content, information about the nature of the request, and any data submitted in the course of the support interaction. Uber may also record or monitor calls to its customer support teams.Excerpt from Uber's Privacy Notice
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Communications submitted to customer support, including descriptions of incidents and personal information shared in that context, are collected and retained by Uber and may be used beyond the immediate support purpose.
The notice states that Uber collects and may record the content of customer support communications, including phone calls, and retains the information provided during those interactions. Users should be aware that information shared with customer support may be retained and used for safety, legal, and operational purposes.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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