This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The duration of personal data processing by sub-processors is directly linked to both active service use and contractually agreed retention periods, meaning data is not automatically deleted upon stopping use unless the agreement specifies otherwise.
Your personal data is processed by Twilio's sub-processors for as long as you use the relevant service and for whatever retention periods your agreement with Twilio specifies.
How other platforms handle this
We keep the personal data we collect in line with our internal data retention policies for as long as you use our services or as long as is necessary to: (i) fulfil the purpose(s) for which we collected the personal data; (ii) provide and secure our products and services; (iii) resolve disputes...
If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data.
Customer Content is hosted in Mixpanel's data center in the United States or the European Economic Area, as elected by Customer, or, if purchased by Customer, in India.
"For each sub-processor below, processing of personal data will be for the duration that the customer uses and continues to use the applicable service(s), and for the retention periods as set out in customer's agreement with Twilio.Excerpt from Twilio's Sub-Processors
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The duration of personal data processing by sub-processors is directly linked to both active service use and contractually agreed retention periods, meaning data is not automatically deleted upon stopping use unless the agreement specifies otherwise.
Your personal data is processed by Twilio's sub-processors for as long as you use the relevant service and for whatever retention periods your agreement with Twilio specifies.
ConductAtlas has identified this type of provision across 275 platforms. See the full comparison.
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