This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Regional data residency is not absolute; Twilio retains the ability to move Customer Content outside the selected region when investigating fraud or abuse, which is a meaningful limitation on the regional data guarantee.
Your Customer Content stays in your selected region under Regional Twilio, but Twilio may process it outside that region when investigating fraud or abuse.
How other platforms handle this
Customer Content is hosted in Mixpanel's data center in the United States or the European Economic Area, as elected by Customer, or, if purchased by Customer, in India.
We retain Commercial Content as necessary to provide our services to users, for internal record keeping, and for product improvement and safety purposes.
Developer must promptly and securely delete all Upwork User Data collected from Upwork users upon request of the Upwork user, when the Upwork user deactivates or uninstalls the Developer Application, when the Upwork user closes their account with Developer...
Monitoring
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"If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). Exceptions will occur as necessary to investigate issues of fraud and abuse.— Excerpt from Twilio's Twilio Sub-Processors
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Regional data residency is not absolute; Twilio retains the ability to move Customer Content outside the selected region when investigating fraud or abuse, which is a meaningful limitation on the regional data guarantee.
Your Customer Content stays in your selected region under Regional Twilio, but Twilio may process it outside that region when investigating fraud or abuse.
ConductAtlas has identified this type of provision across 275 platforms. See the full comparison.
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