“If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). Exceptions will occur as necessary to investigate issues of fraud and abuse.”
This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Regional data residency is not absolute; Twilio retains the ability to move Customer Content outside the selected region when investigating fraud or abuse, which is a meaningful limitation on the regional data guarantee.
Your Customer Content stays in your selected region under Regional Twilio, but Twilio may process it outside that region when investigating fraud or abuse.
How other platforms handle this
If your account is deleted, some of your information and content may remain on our Services to allow your team members or other users to make full use of the Services.
The personal information we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or vendors maintain facilities.
ALPR Information is stored for approximately 30 days before it is permanently deleted unless the information is retained for investigative or legal purposes.
"If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia). Exceptions will occur as necessary to investigate issues of fraud and abuse.Excerpt from Twilio's Sub-Processors
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
Regional data residency is not absolute; Twilio retains the ability to move Customer Content outside the selected region when investigating fraud or abuse, which is a meaningful limitation on the regional data guarantee.
Your Customer Content stays in your selected region under Regional Twilio, but Twilio may process it outside that region when investigating fraud or abuse.
ConductAtlas has identified this type of provision across 268 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Twilio.