Twilio · Twilio Privacy Notice

Data Subject Rights (Access, Deletion, Portability)

Medium severity
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Why it matters

Knowing how to exercise your data rights is essential if you want to find out what information Twilio has about you or have it deleted — and the process needs to be straightforward and timely to be meaningful.

Consumer impact

Visiting twilio.com results in your personal data — including device identifiers, IP address, browsing behavior, and inferred interests — being collected and shared with third-party advertising and analytics vendors such as Google Tag Manager, Adobe Launch, and Twilio's own Segment platform. California residents are classified as potentially subject to 'sale' or 'sharing' of personal information under CPRA, triggering opt-out rights for cross-context behavioral advertising. You can opt out of behavioral advertising cookies by using the TrustArc cookie consent tool displayed on the Twilio website.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    Email privacy@twilio.com with your data deletion or access request, including your name, email address, and the specific data you wish to delete or access. Twilio is required to respond within 30 days (GDPR) or 45 days (CCPA/CPRA).

Applicable agencies

  • State AG
    The California Attorney General and California Privacy Protection Agency enforce CCPA/CPRA data subject rights including the right to delete and right to know for California residents.
    File a complaint →

Provision details

Document information
Document
Twilio Privacy Notice
Entity
Twilio
Document last updated
March 24, 2026
Tracking information
First tracked
April 1, 2026
Last verified
April 1, 2026
Record ID
CA-P-001330
Document ID
CA-D-00252
Evidence Provenance
Source URL
Wayback Machine
SHA-256
d0359ff58a61875ef828e118d09449ba9f578d4b98ab31a1c829a04584322f34
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Twilio | Document: Twilio Privacy Notice | Record: CA-P-001330
Captured: 2026-04-01 13:35:12 UTC | SHA-256: d0359ff58a61875e…
URL: https://conductatlas.com/platform/twilio/twilio-privacy-notice/data-subject-rights-access-deletion-portability/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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