This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes Twilio's operational compliance framework with children's privacy regulations, specifically the Children's Online Privacy Protection Act (COPPA). It reflects the company's stated data collection scope and deletion procedures for minors.
The updated notice establishes more explicit disclosures of Twilio's Data Privacy Framework certifications and specifies the legal hierarchy governing data processing. Under the revised policy, the DPF Principles now take precedence if they conflict with other terms in the privacy notice. The updated language also clarifies your right to opt out of third-party disclosures (except to service providers acting on Twilio's behalf) and to opt out of uses that materially differ from original collection purposes. You can exercise these choices by contacting privacy@twilio.com.
View change record →The updated Privacy Notice now provides more detailed explanations of how Twilio collects and processes personal data, including explicit definitions of what constitutes personal data and descriptions of direct relationships (when you create an account or opt into communications) versus indirect relationships (when you are a customer of one of Twilio's customers). The revised language establishes that Twilio acts as a data controller and determines how and why personal data is processed, subject to applicable law. The notice states it aims to be transparent about data use and to explain how you can exercise your rights, but the change itself does not modify what data is collected, how it is used, or what rights or controls are available to you.
View change record →The provision limits the scope of services to users 13 and older and establishes that any personal information collected from younger users will be subject to deletion procedures. Users and parents should note that continued use of the service by children under 13 is not permitted under these terms.
How other platforms handle this
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such info...
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to remo...
We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information.
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"Our Website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.— Excerpt from Twilio's Twilio Privacy Notice
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This provision establishes Twilio's operational compliance framework with children's privacy regulations, specifically the Children's Online Privacy Protection Act (COPPA). It reflects the company's stated data collection scope and deletion procedures for minors.
The provision limits the scope of services to users 13 and older and establishes that any personal information collected from younger users will be subject to deletion procedures. Users and parents should note that continued use of the service by children under 13 is not permitted under these terms.
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