TikTok · TikTok Terms of Service

Virtual Items Policy and Non-Refundability

Medium severity
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What it is

TikTok sells virtual coins and diamonds that can be used for in-app purchases and gifting to creators — these virtual items are governed by a separate policy that is incorporated into these Terms.

Consumer impact (what this means for users)

Real money spent on TikTok virtual coins is subject to TikTok's account suspension and termination rights — if your account is banned, you may lose all purchased virtual items with no guaranteed refund, creating direct financial risk.

Cross-platform context

See how other platforms handle Virtual Items Policy and Non-Refundability and similar clauses.

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Why it matters (compliance & risk perspective)

Virtual items purchased with real money on TikTok are subject to TikTok's termination and account suspension rights, meaning you could lose real-money purchases if your account is banned, and refund rights are governed by a separate policy you must separately review.

View original clause language
Virtual Items Policy: This policy governs the access and use of Virtual Items (such as virtual coins and diamonds) on the Platform.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Virtual currency and in-app purchase practices are subject to FTC Act Section 5 (unfair/deceptive practices), CFPB oversight where virtual items have cash-equivalent or redeemable value, state UETA (Uniform Electronic Transactions Act), and Apple App Store / Google Play Store developer agreement requirements regarding refund policies. COPPA implications arise where minors purchase virtual items, as parental consent requirements apply. California's Automatic Purchase Renewals statute (Cal. Bus. & Prof. Code § 17600) may apply to subscription-linked virtual item purchases. (2)

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Applicable agencies

  • FTC
    The FTC has enforcement authority over deceptive virtual currency practices, non-refundability disclosures, and in-app purchases by or targeting minors under Section 5.
    File a complaint →
  • CFPB
    The CFPB has oversight authority where virtual items have cash-equivalent or redeemable monetary value, implicating electronic payment and consumer financial protection regulations.
    File a complaint →

Provision details

Document information
Document
TikTok Terms of Service
Entity
TikTok
Document last updated
April 29, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 27, 2026
Record ID
CA-P-003263
Document ID
CA-D-00032
Evidence Provenance
Source URL
Wayback Machine
SHA-256
d3539721aabef48180e1d19544aec3d5ebb50fb5a6fa66c261148d6a86e4976d
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: TikTok | Document: TikTok Terms of Service | Record: CA-P-003263
Captured: 2026-03-06 20:11:40 UTC | SHA-256: d3539721aabef481…
URL: https://conductatlas.com/platform/tiktok/tiktok-terms-of-service/virtual-items-policy-and-non-refundability/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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