Anthropic · Claude.ai Terms of Service

Non-Refundable Fees Policy

Medium severity
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Consumer impact (what this means for users)

Your conversations with Claude are used by default to train Anthropic's AI models, and even if you opt out, clicking thumbs up or down on any response or having a message flagged for safety review means that content can still be used for training. US users are bound by mandatory arbitration and cannot participate in class action lawsuits against Anthropic, significantly limiting legal remedies. You can opt out of conversation training by navigating to your account settings on Claude.ai.

How other platforms handle this

Lyft Medium

Lyft has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to the price details screen within the Lyft Platform ("Price Details Screen") or quoting you a price for a specific ride at the time you make a request.

Microsoft Copilot Medium

If you purchase a subscription to a paid Service, your subscription will auto-renew at the end of each subscription period unless you cancel before the renewal date. By subscribing, you authorize Microsoft to charge your payment method on file for the applicable subscription fees.

Coinbase Medium

When you send cryptocurrency to a third-party wallet address, Coinbase charges a fee to cover the network transaction fee (also called a miner's fee) required to complete the transaction on the relevant blockchain network. Coinbase does not profit from this fee.

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Why it matters (compliance & risk perspective)

A strict no-refund policy means that if you are charged for a renewal you intended to cancel, or if the service changes significantly, you may have no practical remedy for getting your money back.

View original clause language
Except as expressly provided in these Terms or where required by law, all payments are non-refundable. Please check your order carefully before confirming it... In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initial Term or any Renewal Term for which you previously paid fees.

Applicable regulations

DMA
European Union

Provision details

Document information
Document
Claude.ai Terms of Service
Entity
Anthropic
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 27, 2026
Record ID
CA-P-002559
Document ID
CA-D-00011
Evidence Provenance
Source URL
Wayback Machine
SHA-256
e757437a9d05ea816b5c1cddd3974f9a2ff93619333e14be4d368d9698b1e93f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Anthropic | Document: Claude.ai Terms of Service | Record: CA-P-002559
Captured: 2026-03-06 19:30:31 UTC | SHA-256: e757437a9d05ea81…
URL: https://conductatlas.com/platform/anthropic/claudeai-terms-of-service/non-refundable-fees-policy/
Accessed: April 28, 2026
Classification
Severity
Medium
Categories

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