Once you pay for a task or any Taskrabbit platform fee, you generally cannot get your money back — refunds are only available in specific, limited circumstances explicitly stated in the Agreement.
This new high-severity provision establishes a blanket non-refundability policy for all platform fees, significantly reducing user remedies and shifting financial risk entirely to consumers.
View full change record →Consumers who pay for tasks that are incomplete, unsatisfactory, or subject to dispute may have no automatic right to a refund, placing significant financial risk on the Client with limited recourse against Taskrabbit itself.
Cross-platform context
See how other platforms handle Non-Refundable Fees Policy and similar clauses.
Compare across platforms →This means if a task is performed poorly, not completed, or if there is a dispute, you may not be entitled to a refund unless Taskrabbit has specifically carved out that scenario in a supplemental policy.
REGULATORY FRAMEWORK: This provision implicates FTC Act Section 5 (unfair or deceptive acts and practices), EU Consumer Rights Directive 2011/83/EU (Art. 9, right of withdrawal for distance contracts), UK Consumer Rights Act 2015 (s.62, unfair terms), UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and applicable state consumer protection statutes (California Consumers Legal Remedies Act, Cal. Civ. Code §1750 et seq.). The FTC and state AGs have authority over deceptive no-refund policies. CFPB may have jurisdiction if the payment processing function constitutes a financial product or service.
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