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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
This document establishes the terms of service governing use of the TaskRabbit platform for users in the US, UK, Canada, and several European countries who hire or perform services. For users in the US and Canada, the agreement requires that disputes be resolved through individual binding arbitration rather than court litigation or class action proceedings. The document specifies a limited period within which US and Canadian users may opt out of the arbitration requirement by following procedures outlined in Section 24.
The Taskrabbit Global Terms of Service (last updated February 21, 2024) constitute a legally binding agreement governing use of the Taskrabbit two-sided marketplace platform across multiple countries, including the US, UK, Canada, France, Germany, Spain, Portugal, and Italy, establishing the rights and obligations of both Clients and Taskers. The agreement states that Taskers are independent contractors of Clients (not employees or agents of Taskrabbit), that the platform bears no responsibility for task quality, safety, or the acts of users, and that all fees are non-refundable unless expressly stated otherwise. Notably, for US and Canadian users, Section 24 imposes a mandatory binding arbitration clause with a class action waiver and an individual-only dispute resolution requirement, which the agreement states applies with limited exception; additionally, the agreement incorporates by reference supplemental terms, an acceptable use policy, and country-specific happiness pledge documents, creating a layered contractual structure that may not be fully apparent to users at the point of agreement. The agreement engages consumer protection frameworks across multiple jurisdictions including the FTC Act in the US, GDPR and UK GDPR in Europe, CCPA for California residents, and potentially provincial consumer protection statutes in Canada; the mandatory arbitration and class action waiver provisions may face enforceability scrutiny under certain state laws and are inapplicable to EU and UK users under applicable consumer protection law. Compliance teams should evaluate the geographic scope of the arbitration clause, the adequacy of incorporation-by-reference disclosures for supplemental terms, and whether the independent contractor characterization of Taskers aligns with applicable worker classification standards in each operating jurisdiction.
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Start Professional free trial33 important changes detected
44 versions captured · Last updated: May 2026
TaskRabbit updated a single sentence in their Terms of Service on May 6, 2026, changing a user feedback metric from 272 out of 326 people finding it helpful to 275 …
View change record →TaskRabbit updated a customer feedback metric in their Terms of Service on May 5, 2026. The helpful rating changed from 269 out of 323 responses to 272 out of 326 …
View change record →TaskRabbit updated the helpfulness metric displayed on their support or help article pages on May 5, 2026. The number of people who found the content helpful increased from 263 out …
View change record →TaskRabbit updated a single sentence in its Terms of Service on May 5, 2026, changing a help article helpfulness metric from '248 out of 297 found this helpful' to '263 …
View change record →TaskRabbit updated a single sentence in their Terms of Service on May 1, 2026, modifying the helpfulness metric displayed beneath a FAQ or support section. The change updated the counts …
View change record →TaskRabbit updated a single sentence in their Terms of Service on April 30, 2026. The change reflects updated feedback metrics on a help article or FAQ section, showing that 240 …
View change record →TaskRabbit updated a help-usefulness metric on their Terms of Service page on April 29, 2026. The 'helpful' response count increased from 227 out of 272 to 234 out of 280 …
View change record →TaskRabbit updated a help-article metric in their Terms of Service on April 28, 2026. The change shows that 227 out of 272 people found the help article helpful, replacing the …
View change record →TaskRabbit updated a sentence in their Terms of Service on April 25, 2026 that reflects user feedback metrics. The change updates the helpfulness rating from '198 out of 239 found …
View change record →TaskRabbit updated a single sentence in their Terms of Service on April 24, 2026, which appears to be a metric update showing that 198 out of 239 people found their …
View change record →TaskRabbit updated a single sentence in their Terms of Service on April 23, 2026. The change involves updated metrics in a help-article feedback section, shifting from "180 out of 218" …
View change record →TaskRabbit's Terms of Service was updated on April 22, 2026, with a minor change to the help content presentation: the number of users who found a particular help article useful …
View change record →TaskRabbit updated its website on April 21, 2026, making minor changes to the navigation structure of its help section. The most visible change is that a section previously labeled 'Overview …
View change record →TaskRabbit updated its Terms of Service on April 19, 2026, with mostly minor edits and formatting changes. The main substantive update is a change to the arbitration opt-out process: the …
View change record →TaskRabbit updated a customer feedback metric on their Terms of Service page on April 18, 2026. The 'helpful' rating changed from 142 out of 174 responses to 147 out of …
View change record →TaskRabbit updated a sentence in their Terms of Service on April 17, 2026, changing the displayed helpfulness metric from '136 out of 168 found this helpful' to '142 out of …
View change record →TaskRabbit updated the helpfulness metrics displayed below one of their help articles on April 16, 2026. The number of users who found the article helpful increased from 116 to 136, …
View change record →TaskRabbit updated the helpfulness metrics displayed on their Terms of Service page. The change shows that more users have rated the document's helpfulness, increasing from 71 out of 95 to …
View change record →TaskRabbit reorganized the table of contents in their Terms of Service on April 11, 2026, moving the 'Right to Request or Delete Data - CCPA' section to appear before 'Overview …
View change record →TaskRabbit updated a single sentence in their Terms of Service on April 10, 2026 that tracks how many users found their help documentation useful. The metric changed from 63 out …
View change record →TaskRabbit made minor updates to its Terms of Service on April 9, 2026, primarily involving formatting and link corrections rather than substantive changes to consumer rights or obligations. The company …
View change record →TaskRabbit updated the helpfulness metric displayed below one of their help or FAQ sections on April 8, 2026. The number of users who found the content helpful increased from 40 …
View change record →TaskRabbit updated two sections of its Terms of Service on April 7, 2026. The first change updates a helpfulness metric from 17 of 25 users finding content helpful to 40 …
View change record →TaskRabbit made two minor updates to their Terms of Service on April 3, 2026. First, the helpfulness voting on a support article changed from '6 out of 10' to '17 …
View change record →TaskRabbit updated a single sentence in their Terms of Service on April 2, 2026 that tracks user feedback on help content. The change updated a support page metric from '5 …
View change record →TaskRabbit reorganized the help section and navigation links in their Terms of Service on April 1, 2026. The change removed references to 'Tasker Rates & Minimum Hours Policy' from the …
View change record →TaskRabbit updated the web link where users can find the company's mailing address for sending opt-out notifications. The change also refreshed several support article references displayed alongside the opt-out instructions, …
View change record →TaskRabbit updated a feedback metric in their Terms of Service on March 30, 2026. The helpfulness counter for the terms document changed from 8742 out of 10785 responses to 8749 …
View change record →TaskRabbit updated a sentence in their Terms of Service on March 27, 2026 that tracks user feedback helpfulness metrics. The change shows updated vote counts (8742 out of 10785 users …
View change record →TaskRabbit updated a feedback metric in their Terms of Service on March 24, 2026. The helpfulness count for a specific section changed from 8709 out of 10748 users finding it …
View change record →TaskRabbit updated a helpfulness counter in their Terms of Service on March 23, 2026. The counter changed from "8666 out of 10699 found this helpful" to "8709 out of 10748 …
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