This analysis describes what Steam's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The refund right is conditioned on Valve's Refund Policy terms, meaning the scope and eligibility of refunds is defined externally to this Agreement; however, the 'without prejudice' clause preserves any statutory refund rights that may apply.
The updated agreement no longer explicitly discloses that Steam Wallet funds held by Japanese users will expire six months after being added, or that expiration dates can be reviewed in the Steam Wallet. The removal of this disclosure eliminates the transparency mechanism previously available to Japanese subscribers regarding fund expiration timelines and monitoring options. Japanese law may still impose expiration requirements on stored funds regardless of contractual disclosure, but the agreement no longer notifies users of this expiration mechanism.
View change record →You may request a refund for Steam orders or purchases, subject to the terms of Valve's Refund Policy, and your statutory rights are preserved regardless of that Policy.
How other platforms handle this
For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.
The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.
"Without prejudice to any statutory rights you may have, you can request a refund for your orders or purchases on Steam in accordance with the terms of Valve's Refund Policy http://store.steampowered.com/steam_refunds/.Excerpt from Steam's Subscriber Agreement
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The refund right is conditioned on Valve's Refund Policy terms, meaning the scope and eligibility of refunds is defined externally to this Agreement; however, the 'without prejudice' clause preserves any statutory refund rights that may apply.
You may request a refund for Steam orders or purchases, subject to the terms of Valve's Refund Policy, and your statutory rights are preserved regardless of that Policy.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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