This analysis describes what Steam's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision creates clear operational boundaries around payment processing and refund eligibility. It establishes Valve's unilateral authority to adjust pricing and reserves the right to convert charges to local currency, while clarifying that promotional credits operate under distinct terms from cash refunds.
The updated agreement no longer explicitly discloses that Steam Wallet funds held by Japanese users will expire six months after being added, or that expiration dates can be reviewed in the Steam Wallet. The removal of this disclosure eliminates the transparency mechanism previously available to Japanese subscribers regarding fund expiration timelines and monitoring options. Japanese law may still impose expiration requirements on stored funds regardless of contractual disclosure, but the agreement no longer notifies users of this expiration mechanism.
View change record →Users are required to complete all subscription purchases through Steam's payment systems and are charged applicable fees and taxes without the option for trade-ins, deductions, or credits against the purchase price. Credits and discounts obtained through the service cannot be converted to cash or refunded, creating distinct classes of payment consideration.
How other platforms handle this
Virtual Items Policy: This policy governs the access and use of Virtual Items (such as virtual coins and diamonds) on the Platform.
Airbnb Payments will collect the Total Fees at the time of booking confirmation (i.e. when the booking request is accepted by a Host for instant bookings). In the event of a cancellation, Airbnb Payments will refund the Guest in accordance with the Host's cancellation policy, and any refund will be ...
We also reserve the right to terminate Your access to the Service for any reason, including for violation of the Community Guidelines or other inappropriate use of the Service. Any violation of Community Guidelines is a breach of this Agreement. You will not be refunded for the current subscription ...
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"Valve's refund policy is available at http://store.steampowered.com/steam_refunds. Valve may revise the pricing for the Content and Services offered through Steam at any time. The amounts charged may be converted to your local currency. You may not use online payment systems outside of Steam for the purchase of Subscriptions. Any credits or discounts are non-refundable and may not be redeemed for cash. Payment of the price for Subscriptions is not subject to any trade-ins, deductions or credits. You agree to pay all applicable fees and taxes and that Valve may charge your chosen payment method for the applicable fees.— Excerpt from Steam's Steam Subscriber Agreement
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The provision creates clear operational boundaries around payment processing and refund eligibility. It establishes Valve's unilateral authority to adjust pricing and reserves the right to convert charges to local currency, while clarifying that promotional credits operate under distinct terms from cash refunds.
Users are required to complete all subscription purchases through Steam's payment systems and are charged applicable fees and taxes without the option for trade-ins, deductions, or credits against the purchase price. Credits and discounts obtained through the service cannot be converted to cash or refunded, creating distinct classes of payment consideration.
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