WHOOP charges membership fees on a recurring subscription basis and does not issue refunds or credits for any unused portion of a billing period after a charge has been made.
This analysis describes what Whoop's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that once a billing period commences, the membership fee for that period is non-refundable regardless of whether the user cancels or discontinues use mid-period. Users who cancel are entitled to access through the end of the paid period but receive no refund for the remaining time.
Interpretive note: The document excerpt available does not include the full billing and cancellation procedure language; EU consumer withdrawal rights and state-specific automatic renewal law compliance cannot be fully assessed from the available text.
Under these terms, membership fees charged for a billing period are non-refundable; users who cancel mid-period retain access until the period ends but do not receive a prorated refund. The agreement requires users to cancel before the next billing date to avoid being charged for a subsequent period.
How other platforms handle this
Subscriptions automatically renew unless canceled before the renewal date. By subscribing to a paid plan, you authorize Midjourney to charge your payment method on a recurring basis at the then-current subscription fee. You are responsible for canceling your subscription before renewal if you do not...
"This will be saved as the default payment method for your subscription. You can change your payment method at any time by visiting your account settings."
Your subscription will automatically renew at the end of each subscription period unless you cancel your subscription before the renewal date. You authorize Skillshare to charge your payment method on a recurring basis for the subscription fee.
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"Membership fees are billed on a recurring basis. WHOOP does not provide refunds or credits for any partial membership periods.— Excerpt from Whoop's Whoop Terms of Use
1) REGULATORY LANDSCAPE: This provision interacts with the FTC's negative option marketing guidelines and enforcement priorities regarding auto-renewal and subscription cancellation disclosures. California's Automatic Renewal Law requires clear disclosure of auto-renewal terms and a simple cancellation mechanism; non-compliance can result in State AG enforcement. The FTC's updated Negative Option Rule, finalized in 2024, imposes enhanced cancellation and disclosure requirements on subscription services. 2) GOVERNANCE EXPOSURE: Medium. The non-refund policy is common in subscription services but requires clear pre-purchase disclosure to satisfy FTC and California Automatic Renewal Law requirements. If cancellation mechanisms are not equally simple as enrollment, regulatory exposure increases. 3) JURISDICTION FLAGS: California's Automatic Renewal Law and similar statutes in New York, Illinois, and other states require specific disclosures about auto-renewal terms at the point of purchase. EU consumer rights directives may provide withdrawal rights that interact with the non-refund assertion for new subscribers. 4) CONTRACT AND VENDOR IMPLICATIONS: Organizations procuring WHOOP memberships for employees or wellness programs should confirm whether enterprise billing terms differ from these consumer terms and whether prorated cancellation credits are available under separate commercial agreements. 5) COMPLIANCE CONSIDERATIONS: Legal teams should audit the subscription enrollment flow to confirm that auto-renewal terms, recurring charge amounts, and cancellation procedures are disclosed clearly and conspicuously at the point of purchase in compliance with FTC guidelines and applicable state automatic renewal laws.
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This provision establishes that once a billing period commences, the membership fee for that period is non-refundable regardless of whether the user cancels or discontinues use mid-period. Users who cancel are entitled to access through the end of the paid period but receive no refund for the remaining time.
Under these terms, membership fees charged for a billing period are non-refundable; users who cancel mid-period retain access until the period ends but do not receive a prorated refund. The agreement requires users to cancel before the next billing date to avoid being charged for a subsequent period.
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