Provision record
Steam · Steam Subscriber Agreement · View original document ↗

Refunds Subject To Steam Refund Policy

High confidence Common · 172 of 343 platforms

Key Facts · in the document’s own words

When may users request a refund for orders or purchases on Steam?
“Without prejudice to any statutory rights you may have, you can request a refund for your orders or purchases on Steam in accordance with the terms of Valve's Refund Policy http://store.steampowered.com/steam_refunds/.”
Version CA-V-006670, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Steam allows users to request a refund for orders or purchases on Steam in accordance with the terms of Valve's Refund Policy, without prejudice to any statutory rights the user may have.
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This analysis describes what Steam's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

The refund right is conditioned on Valve's Refund Policy terms, meaning the scope and eligibility of refunds is defined externally to this Agreement; however, the 'without prejudice' clause preserves any statutory refund rights that may apply.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

You may request a refund for Steam orders or purchases, subject to the terms of Valve's Refund Policy, and your statutory rights are preserved regardless of that Policy.

How other platforms handle this

Ro

Any refunds, replacements, or disputes related to Products are subject to the policies and review of the dispensing pharmacy and, where applicable, Lilly.

Teachable

Teachable reserves the right to refuse refunds to Creators who abuse this Refund Policy. Examples of abuse include, but are not limited to, requesting refunds for multiple schools...

OpenAI

We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Without prejudice to any statutory rights you may have, you can request a refund for your orders or purchases on Steam in accordance with the terms of Valve's Refund Policy http://store.steampowered.com/steam_refunds/.

Excerpt from Steam's Subscriber Agreement

Provision details

Document information
Document
Steam Subscriber Agreement
Entity
Steam
Tracking information
First captured by ConductAtlas
April 18, 2026
Text quoted from version
CA-V-006670, captured Sept. 11, 2026
Record ID
CA-P-029833
Document ID
CA-D-000181
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006670)
5bf139390048ead58bf76d7a84c8c812fc3c1a755d6252638b6e0d73650a7d10
Analysis generated
May 10, 2026 16:03 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006670, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Steam
Document: Steam Subscriber Agreement
Record ID: CA-P-029833
Version: CA-V-006670
Captured: 2026-09-11 00:30:29 UTC
SHA-256: 5bf139390048ead5…
URL: https://conductatlas.com/platform/steam/steam-subscriber-agreement/provision/CA-P-029833/refunds-subject-to-steam-refund-policy/
Accessed: Nov. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Steam's Refunds Subject To Steam Refund Policy clause do?

The refund right is conditioned on Valve's Refund Policy terms, meaning the scope and eligibility of refunds is defined externally to this Agreement; however, the 'without prejudice' clause preserves any statutory refund rights that may apply.

How does this clause affect you?

You may request a refund for Steam orders or purchases, subject to the terms of Valve's Refund Policy, and your statutory rights are preserved regardless of that Policy.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.

Is ConductAtlas affiliated with Steam?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Steam.