This analysis describes what Steam's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The refund right is conditioned on Valve's Refund Policy terms, meaning the scope and eligibility of refunds is defined externally to this Agreement; however, the 'without prejudice' clause preserves any statutory refund rights that may apply.
The updated agreement no longer explicitly discloses that Steam Wallet funds held by Japanese users will expire six months after being added, or that expiration dates can be reviewed in the Steam Wallet. The removal of this disclosure eliminates the transparency mechanism previously available to Japanese subscribers regarding fund expiration timelines and monitoring options. Japanese law may still impose expiration requirements on stored funds regardless of contractual disclosure, but the agreement no longer notifies users of this expiration mechanism.
View change record →You may request a refund for Steam orders or purchases, subject to the terms of Valve's Refund Policy, and your statutory rights are preserved regardless of that Policy.
How other platforms handle this
Marketplace Products purchased from a Marketplace Seller can be returned to the Marketplace Seller, subject to the Marketplace Seller's return policy or, for certain products, to Best Buy, subject to Best Buy's Return and Exchange Policy.
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.
Monitoring
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"Without prejudice to any statutory rights you may have, you can request a refund for your orders or purchases on Steam in accordance with the terms of Valve's Refund Policy http://store.steampowered.com/steam_refunds/.— Excerpt from Steam's Steam Subscriber Agreement
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The refund right is conditioned on Valve's Refund Policy terms, meaning the scope and eligibility of refunds is defined externally to this Agreement; however, the 'without prejudice' clause preserves any statutory refund rights that may apply.
You may request a refund for Steam orders or purchases, subject to the terms of Valve's Refund Policy, and your statutory rights are preserved regardless of that Policy.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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