“All payments are non-refundable, except where required by law.”
This analysis describes what Stability AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who are dissatisfied with the service or who stop using it generally cannot recover payments already made, with the only exception being where applicable law mandates a refund.
The updated terms expand access to audio services for younger users (13+) but require parental consent and supervision for those under 18, shifting responsibility to parents. For developers and researchers, the terms now explicitly restrict using Stability AI outputs to develop, train, or improve competing AI models, with exceptions only when expressly approved in writing. The terms also prohibit removing watermarks or content credentials that identify outputs as AI-generated. For US users, mandatory arbitration now applies; Canada is no longer subject to the arbitration clause. You can review the full updated terms to understand how these restrictions affect your intended use of the services.
View change record →Users are required to accept that payments are non-refundable, with the only exception being circumstances where applicable law requires a refund.
How other platforms handle this
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
In the event of any such termination, Anyscale will refund to Customer a pro-rata portion of the Fees that have been prepaid but unused for the applicable Platform Services.
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
"All payments are non-refundable, except where required by law.Excerpt from Stability AI's Terms of Service
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Users who are dissatisfied with the service or who stop using it generally cannot recover payments already made, with the only exception being where applicable law mandates a refund.
Users are required to accept that payments are non-refundable, with the only exception being circumstances where applicable law requires a refund.
ConductAtlas has identified this type of provision across 173 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Stability AI.