PlayStation may record phone calls you make to their customer support line, and the policy separately notes that voice and text communications through PlayStation features may be collected and reviewed.
This analysis describes what Sony PlayStation's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Recording of voice communications may interact with state wiretapping and electronic communications consent laws, particularly in two-party consent states such as California, where all parties to a call must consent to recording.
Interpretive note: The policy does not specify the full scope of which voice and text communications beyond support calls may be recorded or reviewed, creating ambiguity about how broadly this practice extends to in-game communications.
Your calls to PlayStation Support may be recorded, and your in-game voice and text communications may be collected and reviewed for safety and moderation purposes, which users may not be aware of at the time of communication.
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"Technical and Customer Support Processes, where we may ask you to provide contact info and information related to the issue you are contacting us about. We may also record calls you make to PlayStation Support.Excerpt from Sony PlayStation's PlayStation Privacy Policy
REGULATORY LANDSCAPE: This provision may engage state wiretapping and electronic communications statutes, most notably California Penal Code Section 632, which requires all-party consent to record confidential communications; similar statutes apply in Florida, Illinois, Pennsylvania, and …
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Recording of voice communications may interact with state wiretapping and electronic communications consent laws, particularly in two-party consent states such as California, where all parties to a call must consent to recording.
Your calls to PlayStation Support may be recorded, and your in-game voice and text communications may be collected and reviewed for safety and moderation purposes, which users may not be aware of at the time of communication.
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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