Provision record
SoFi · SoFi Terms of Service · View original document ↗

Auto-Dialer and Pre-Recorded Message Contact Consent

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Document Record

What it is

The agreement authorizes SoFi, its agents, and affiliates to contact users via auto-dialers, pre-recorded voice messages, artificial voice, SMS, and automated chatbots at any telephone number provided, with users bearing all associated carrier charges.

This analysis describes what SoFi's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes broad communications consent covering both marketing and account-related contact across all contact methods and all telephone numbers provided to SoFi or any of its affiliates. The Telephone Consumer Protection Act generally requires separate written consent for autodialed or pre-recorded marketing calls and texts, and whether this bundled agreement provision satisfies that requirement may depend on regulatory interpretation and enforcement context.

Recent Activity

This document changed recently

Medium Aug 19, 2026

The updated terms establish a new holding structure for the SoFi Plus 1% investment match benefit. Previously, members needed to maintain SoFi Plus membership for one continuous year from each deposit settlement to retain the match; the updated terms now require deposits to remain in the investment account for five years to retain the full match amount. The promotional period for this benefit restarted on August 18, 2026 and now runs through an unspecified termination date set by SoFi. Early withdrawal or account closure within the five-year period will result in loss of the match amount, though SoFi removed the explicit cancellation fee language in favor of forfeiture through the holding requirement. A limited-time 1% Deposit Match Offer available August 18-31, 2026 can now be combined with the main benefit if qualifying deposits and holding periods are independently satisfied for each offer.

View change record →
Medium Aug 5, 2026

The updated terms establish new conditions for SoFi's referral promotion that became effective on August 5, 2026. New account holders must now deposit $500 or more (rather than $50) within 21 days to qualify for the $50 Standard Bonus. For those subscribing to SoFi Plus, the terms now explicitly require that the $10/month payment be processed and validated by SoFi within the same 21-day window. Under the revised promotion period running through September 30, 2026, these higher activation thresholds apply to all new referrals.

View change record →
Medium Aug 1, 2026

The updated terms accelerate the referral promotion deadline to August 4, 2026, and impose tighter timing requirements on eligible recipients: accounts must open before the promotion ends, and deposits must settle within 21 days of both opening the link and registering or logging in as a SoFi user. This creates a more compressed eligibility window than the previous 21-day window measured from clicking the link alone. For SoFi Plus members, the updated terms now state that SoFi will automatically enable Overdraft Protection linking individual checking accounts to individual savings accounts (and joint accounts to joint accounts), allowing available savings to cover checking overdrafts without fees. You can disable Overdraft Protection at any time through the SoFi app or website, and funds applied to overdraft protection are limited to savings deposits not allocated to a Vault.

View change record →

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under this clause, users who provide a telephone number to SoFi or any SoFi affiliate authorize contact via auto-dialers, pre-recorded messages, and chatbots for both account and marketing purposes, and are responsible for any carrier charges incurred. The agreement specifies that users can opt out of SMS alerts by texting STOP to the relevant short code.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Open the SoFi App, navigate to Notifications preferences, and update your alert settings to reduce or stop push notifications and alerts. To stop SMS messages, text STOP to the SoFi short code from the enrolled mobile number.

Cross-platform context

See how other platforms handle Auto-Dialer and Pre-Recorded Message Contact Consent and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
You agree that SoFi may contact you through any means, including emails, telephone, SMS messages (including text messages), calls using pre-recorded messages or artificial voice, and calls and messages delivered using automatic telephone dialing systems (auto-dialer) or an automatic chatbot or texting system. SoFi and its agent or representative may leave messages on your answering machine, voice mail, or send messages via text or chatbot. Recorded phone and other interactions. You agree that SoFi and our agents, representatives, affiliates or anyone calling or contacting you on our behalf may contact you on a recorded line or recorded messaging service, including via an automated chatbot. SOFI MAY USE ANY MEANS OF COMMUNICATION TO REACH YOU EVEN IF YOU WILL INCUR COSTS TO RECEIVE SUCH MESSAGES, INCLUDING PHONE, TEXT, E-MAILS OR OTHER MEANS. You are responsible for any and all charges, including but not limited to, fees associated with text messaging, imposed by your communications service provider.

Excerpt from SoFi's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • Consumer Financial Protection Bureau (cfpb)
    Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
    Who can file: Anyone who has used a consumer financial product or service in the US
    What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
    What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.
    File a complaint →

Provision details

Document information
Document
SoFi Terms of Service
Entity
SoFi
Document last updated
March 14, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-013781
Document ID
CA-D-00105
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ab5c11080bb78e87ead66b954636184a13f01c48bb6ccfd881844e0ecee7c465
Analysis generated
July 9, 2026 03:58 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: SoFi
Document: SoFi Terms of Service
Record ID: CA-P-013781
Captured: 2026-07-09 03:58:33 UTC
SHA-256: ab5c11080bb78e87…
URL: https://conductatlas.com/platform/sofi/sofi-terms-of-service/provision/CA-P-013781/auto-dialer-and-pre-recorded-message-contact-consent/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does SoFi's Auto-Dialer and Pre-Recorded Message Contact Consent clause do?

This provision establishes broad communications consent covering both marketing and account-related contact across all contact methods and all telephone numbers provided to SoFi or any of its affiliates. The Telephone Consumer Protection Act generally requires separate written consent for autodialed or pre-recorded marketing calls and texts, and whether this bundled agreement provision satisfies that requirement may depend on regulatory interpretation …

How does this clause affect you?

Under this clause, users who provide a telephone number to SoFi or any SoFi affiliate authorize contact via auto-dialers, pre-recorded messages, and chatbots for both account and marketing purposes, and are responsible for any carrier charges incurred. The agreement specifies that users can opt out of SMS alerts by texting STOP to the relevant short code.

Is ConductAtlas affiliated with SoFi?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by SoFi.