Provision record
SoFi · SoFi Terms of Service · View original document ↗

AI Coach responses may be incorrect and not relied upon for advice

High severity High confidence Common · 211 of 352 platforms
Stay ahead of the changes
Track SoFi and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what SoFi's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause contractually bars users from treating SoFi Coach as a source of professional advice, which limits SoFi's exposure while placing verification responsibility on the user.

⚠

Interpretive note: The excerpt contains an additional independent proposition—that AI-generated responses may be incorrect, incomplete, or inconsistent with account information—which was omitted from the canonical claim as a secondary disclosure rather than the primary legal obligation.

Recent Activity

This document changed recently

Medium Oct 1, 2026

The updated terms clarify that the 21-day window for deposits and SoFi Plus subscription begins the day after registration or login and ends at 11:59 p.m. E.T. on the twenty-first day, providing more precise timing than the prior language. SoFi now explicitly reserves the right to seek reimbursement from customers who violate referral program terms, and notes that such deductions may result in negative account balances. Participants should review the specific timing requirements to ensure deposits and subscriptions are completed within the stated window.

View change record →
Medium Aug 5, 2026

The updated terms raise the minimum deposit requirement to qualify for SoFi's referral bonus from $50 to $500, making the promotion substantially less accessible to new account holders with smaller initial deposits. Additionally, the terms now explicitly require that the $10/month SoFi Plus subscription payment be processed and validated by SoFi within the 21-day eligibility window, adding a processing condition beyond simply subscribing. The promotion period has been extended to August 5 – September 30, 2026, providing a longer window to participate, but the higher deposit threshold and payment validation requirement represent material changes to the bonus structure.

View change record →
Medium Jun 17, 2026

The updated terms establish detailed conduct and content standards for referral program participants. Referrers must now disclose their material connection to SoFi, avoid mass email solicitation, make only truthful and accurate claims about products, and direct potential customers to SoFi's official webpages for current rate and fee information rather than discussing specific rates or terms themselves. The terms also introduce a $10,000 annual cumulative cap on referral and welcome bonuses, require participants to complete a Form W-9 for tax reporting purposes, and establish that referral bonuses are taxable income reportable to the IRS. SoFi reserves the right to seek reimbursement for bonuses paid to customers who violate program terms, and to limit the number of times a referral link can be used. You should review the specific conduct standards and ensure compliance with disclosure and content requirements if you participate in the program.

View change record →

Consumer impact (what this means for users)

The reader is contractually obligated not to rely on SoFi Coach for financial, legal, investment, tax, or other professional advice, and must independently verify important details.

How other platforms handle this

LinkedIn Medium

The Services may include content automatically generated and shared using tools offered by LinkedIn or others off LinkedIn...regardless of whether it's labeled as created by "AI", be sure to carefully review...

YouTube Ads Medium

We may use automated systems that analyze your Content to help detect infringement and abuse, such as spam, malware, and illegal content.

TikTok Medium

you should not rely on Output as a source of truth or fact, as a substitute for professional advice, or to inform decisions related to e.g., health, finance, or law.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
AI-generated responses may be incorrect, incomplete, or inconsistent with information available in your account. You agree to verify important details and not rely on SoFi Coach for financial, legal, investment, tax, or other professional advice.

Excerpt from SoFi's Terms of Service

Provision details

Document information
Document
SoFi Terms of Service
Entity
SoFi
Date stated by the document
Sept. 17, 2026
As printed in SoFi’s text (version CA-V-007496), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 19, 2026
Text quoted from version
CA-V-007288, captured Oct. 2, 2026
Record ID
CA-P-024594
Document ID
CA-D-000105
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007288)
b10b6c433078103ba3e5ede934e85ae7bf0ba30cbf04dff19198b54179165219
Analysis generated
July 9, 2026 03:58 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-007288, captured Oct. 2, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007496, captured Oct. 13, 2026; this clause has not been re-checked against it.
Citation Record
Entity: SoFi
Document: SoFi Terms of Service
Record ID: CA-P-024594
Version: CA-V-007288
Captured: 2026-10-02 00:26:20 UTC
SHA-256: b10b6c433078103b…
URL: https://conductatlas.com/platform/sofi/sofi-terms-of-service/provision/CA-P-024594/ai-coach-responses-may-be-incorrect-and-not-relied-upon-for-advice/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Related Analysis

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does SoFi's AI Coach responses may be incorrect and not relied upon for advice clause do?

This clause contractually bars users from treating SoFi Coach as a source of professional advice, which limits SoFi's exposure while placing verification responsibility on the user.

How does this clause affect you?

The reader is contractually obligated not to rely on SoFi Coach for financial, legal, investment, tax, or other professional advice, and must independently verify important details.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 211 platforms. See the full comparison.

Is ConductAtlas affiliated with SoFi?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by SoFi.