SoFi · SoFi Terms of Service · View original document ↗

AI Coach responses may be incorrect and not relied upon for advice

High severity High confidence Explicitdocumentlanguage Common · 210 of 352 platforms
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Recent governance activity SoFi recorded 12 documented changes in the last 30 days.
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This analysis describes what SoFi's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause contractually bars users from treating SoFi Coach as a source of professional advice, which limits SoFi's exposure while placing verification responsibility on the user.

Interpretive note: The excerpt contains an additional independent proposition—that AI-generated responses may be incorrect, incomplete, or inconsistent with account information—which was omitted from the canonical claim as a secondary disclosure rather than the primary legal obligation.

Recent Activity

This document changed recently

Medium Jun 17, 2026

The updated terms establish new restrictions on how referrers can promote SoFi products and create additional obligations for anyone participating in the referral program. Referrers must now obtain express consent before sending promotional text messages in Washington State, cannot use mass email or commercial advertising to solicit referrals, and must clearly disclose their financial relationship to SoFi in any promotion. The revised terms prohibit making claims about product outcomes, interest rates, or approval odds unless directed to official SoFi webpages, and establish a $10,000 annual cap on cumulative referral and welcome bonuses. Tax reporting obligations now apply, with SoFi reporting bonuses as miscellaneous income to the IRS on Form 1099-MISC. You can review the specific promotional campaign rules for each referral link and ensure compliance with state and platform-specific disclosure requirements before promoting.

View change record →
Medium Jun 12, 2026

The updated terms establish a Privacy Preference Center that provides granular cookie controls rather than requiring blanket acceptance of all tracking technologies. Previously, SoFi stated that users who did not make a selection agreed to all tracking uses; the revised terms now require users to affirmatively allow functional cookies and other tracking categories. The updated language explicitly describes that functional cookies enable enhanced site functionality and personalization, and that blocking certain cookies may impact site experience. You can now toggle cookie categories on or off individually rather than accepting or declining all tracking as a single choice.

View change record →
Medium Jun 12, 2026

The updated terms now explicitly require that users accept a binding Arbitration Agreement as a condition of using SoFi products and services. This means disputes—including contract disputes, regulatory claims, and other disagreements—must be resolved through individual arbitration rather than court litigation or class action lawsuits, unless otherwise prohibited by law. Additionally, SoFi's revised privacy and tracking disclosure clarifies that the company uses cookies, pixels, and other tracking technologies to collect information about user behavior and preferences, and shares this information with social media, advertising, and analytics partners. You can decline optional tracking by toggling settings in the Privacy Preference Center, but strictly necessary cookies cannot be disabled as they are required for basic site functionality.

View change record →

Consumer impact (what this means for users)

The reader is contractually obligated not to rely on SoFi Coach for financial, legal, investment, tax, or other professional advice, and must independently verify important details.

How other platforms handle this

Tinder Medium

Tinder may itself use or offer to You certain software-enabled technology utilizing artificial intelligence or machine learning systems ("AI Technology") as part of the Services.

ActiveCampaign Medium

Due to the nature of the AI Features, generated Marketing Content may not be unique across users and the AI Features may generate the same or similar Marketing Content for other users.

Walmart Medium

the Output from the Generative AI Features may not be unique across users, and the Generative AI Features may generate or return the same or similar Output to Walmart or a third party

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▸ View Original Clause Language DOCUMENT RECORD
"
AI-generated responses may be incorrect, incomplete, or inconsistent with information available in your account. You agree to verify important details and not rely on SoFi Coach for financial, legal, investment, tax, or other professional advice.

— Excerpt from SoFi's SoFi Terms of Service

Provision details

Document information
Document
SoFi Terms of Service
Entity
SoFi
Document last updated
March 14, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-024594
Document ID
CA-D-00105
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ab5c11080bb78e87ead66b954636184a13f01c48bb6ccfd881844e0ecee7c465
Analysis generated
July 9, 2026 03:58 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: SoFi
Document: SoFi Terms of Service
Record ID: CA-P-024594
Captured: 2026-07-09 03:58:33 UTC
SHA-256: ab5c11080bb78e87…
URL: https://conductatlas.com/platform/sofi/sofi-terms-of-service/provision/CA-P-024594/ai-coach-responses-may-be-incorrect-and-not-relied-upon-for-advice/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does SoFi's AI Coach responses may be incorrect and not relied upon for advice clause do?

This clause contractually bars users from treating SoFi Coach as a source of professional advice, which limits SoFi's exposure while placing verification responsibility on the user.

How does this clause affect you?

The reader is contractually obligated not to rely on SoFi Coach for financial, legal, investment, tax, or other professional advice, and must independently verify important details.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 210 platforms. See the full comparison.

Is ConductAtlas affiliated with SoFi?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by SoFi.