This analysis describes what Snapchat's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms state that Snapchat may now require age verification before you use the Services, expanding on prior language that only referenced minimum age requirements. The terms also revise content moderation procedures, stating that Snap's decision to restrict, suspend, or terminate accounts is made in its sole discretion, though expanded appeal and complaint procedures are now described in more detail through the Snapchat Moderation, Enforcement, and Appeals Explainer and Support Site. The terms also add references to jurisdiction-specific online platform safety laws and direct users to the Transparency Hub for information on how Snap complies with those laws where applicable. You can review appeal options and compliance procedures through the resources linked in the Terms, and you may be able to challenge account restrictions if you believe they violate applicable law in your jurisdiction.
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"ensure the complaint is reviewed in a timely, non-discriminatory, diligent and non-arbitrary manner; reverse our decision if we determine our initial assessment was incorrect; and inform you of our decision...promptly.Excerpt from Snapchat's Terms of Service
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The clause states: “ensure the complaint is reviewed in a timely, non-discriminatory, diligent and non-arbitrary manner; reverse our decision if we determine our initial assessment was incorrect; and inform you of our decision...promptly.”
ConductAtlas has identified this type of provision across 141 platforms. See the full comparison.
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