Snap limits its financial responsibility for problems you experience using the service, excluding many categories of harm including lost data, lost profits, and other indirect losses.
This analysis describes what Snapchat's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause significantly caps what Snap owes you if its service causes you harm, meaning if you lose data, suffer reputational damage, or experience other indirect losses, you may have limited ability to recover those costs.
Interpretive note: Enforceability of the limitation clause varies substantially by jurisdiction; EU/EEA, UK, and certain US state consumer protection laws may limit the practical effect of this provision.
The updated terms state that Snapchat may now require age verification before you use the Services, expanding on prior language that only referenced minimum age requirements. The terms also revise content moderation procedures, stating that Snap's decision to restrict, suspend, or terminate accounts is made in its sole discretion, though expanded appeal and complaint procedures are now described in more detail through the Snapchat Moderation, Enforcement, and Appeals Explainer and Support Site. The terms also add references to jurisdiction-specific online platform safety laws and direct users to the Transparency Hub for information on how Snap complies with those laws where applicable. You can review appeal options and compliance procedures through the resources linked in the Terms, and you may be able to challenge account restrictions if you believe they violate applicable law in your jurisdiction.
View change record →New explicit limitation of liability clause protects Snap from damages claims, a significant addition that was not present in the previous version.
View full change record →If Snapchat's service fails in a way that causes you financial or reputational harm, the terms limit Snap's financial exposure and exclude many categories of damages you might otherwise claim.
How other platforms handle this
If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.
A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"To the maximum extent permitted by applicable law, Snap and its affiliates, officers, employees, agents, partners, and licensors will not be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses.Excerpt from Snapchat's Terms of Service
(1) REGULATORY LANDSCAPE: Broad liability limitations in consumer contracts may face enforceability challenges under applicable consumer protection law, particularly in the EU where the Unfair Terms in Consumer Contracts Directive limits the ability of businesses …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This clause significantly caps what Snap owes you if its service causes you harm, meaning if you lose data, suffer reputational damage, or experience other indirect losses, you may have limited ability to recover those costs.
If Snapchat's service fails in a way that causes you financial or reputational harm, the terms limit Snap's financial exposure and exclude many categories of damages you might otherwise claim.
ConductAtlas has identified this type of provision across 286 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Snapchat.