This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provides the customer with a concrete, time-bound remedy—termination and fee refund—when Smartsheet fails to cure a service warranty failure, establishing the outer limit of what the customer can recover in that scenario.
If Smartsheet fails to cure a warranty failure within thirty days of notice, the customer is entitled to terminate the affected Online Services and receive a refund of prepaid fees covering the terminated portion.
How other platforms handle this
Calendly shall promptly refund you with a pro-rated portion of any prepaid, unused Fees for the terminated portion of the Subscription Term.
you may file a request for a refund with Tabnine at any time in the event that such Services provided to you do not function properly and/or are not as described in the Tabnine website. In such case, Tabnine may, at its sole discretion, refund you and/or credit your Account.
if you believe that you have moved outside a location where we provide the Services, please contact us in writing...and we will work with you to provide alternative services or a refund.
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"If Smartsheet has not cured or corrected the failure within thirty (30) days following its receipt of such notice, then Customer may terminate the applicable Online Services and Smartsheet will issue a refund of prepaid fees covering the terminated portion of such Online Services.— Excerpt from Smartsheet's Smartsheet Terms of Service
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This provides the customer with a concrete, time-bound remedy—termination and fee refund—when Smartsheet fails to cure a service warranty failure, establishing the outer limit of what the customer can recover in that scenario.
If Smartsheet fails to cure a warranty failure within thirty days of notice, the customer is entitled to terminate the affected Online Services and receive a refund of prepaid fees covering the terminated portion.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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