“If Smartsheet has not cured or corrected the failure within thirty (30) days following its receipt of such notice, then Customer may terminate the applicable Online Services and Smartsheet will issue a refund of prepaid fees covering the terminated portion of such Online Services.”
This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provides the customer with a concrete, time-bound remedy—termination and fee refund—when Smartsheet fails to cure a service warranty failure, establishing the outer limit of what the customer can recover in that scenario.
If Smartsheet fails to cure a warranty failure within thirty days of notice, the customer is entitled to terminate the affected Online Services and receive a refund of prepaid fees covering the terminated portion.
How other platforms handle this
If Anyscale is not able to materially correct any reported non-conformity with this warranty, either Party may terminate the applicable Order, and Customer, as its sole remedy, will be entitled to receive a refund of any prepaid unused Fees...
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
After one year from payment, you will no longer be eligible for any refund, including for any unused Testing Services.
"If Smartsheet has not cured or corrected the failure within thirty (30) days following its receipt of such notice, then Customer may terminate the applicable Online Services and Smartsheet will issue a refund of prepaid fees covering the terminated portion of such Online Services.Excerpt from Smartsheet's Terms of Service
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This provides the customer with a concrete, time-bound remedy—termination and fee refund—when Smartsheet fails to cure a service warranty failure, establishing the outer limit of what the customer can recover in that scenario.
If Smartsheet fails to cure a warranty failure within thirty days of notice, the customer is entitled to terminate the affected Online Services and receive a refund of prepaid fees covering the terminated portion.
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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