“Customer is responsible for Users' access to and use of the Smartsheet Properties, including, but not limited to, requiring Users to provide human oversight prior to making resulting business decisions or relying on AI.”
This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The customer cannot disclaim liability for user conduct by pointing to individual users; the customer is accountable for all user activity and must actively enforce human-oversight requirements around AI use.
The customer bears responsibility for every user's actions on Smartsheet properties and must require those users to exercise human oversight before making business decisions that rely on AI.
How other platforms handle this
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"Customer is responsible for Users' access to and use of the Smartsheet Properties, including, but not limited to, requiring Users to provide human oversight prior to making resulting business decisions or relying on AI.Excerpt from Smartsheet's Terms of Service
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The customer cannot disclaim liability for user conduct by pointing to individual users; the customer is accountable for all user activity and must actively enforce human-oversight requirements around AI use.
The customer bears responsibility for every user's actions on Smartsheet properties and must require those users to exercise human oversight before making business decisions that rely on AI.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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