Smartsheet · Smartsheet Terms of Service · View original document ↗

Customer Responsibility for User Actions

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The customer cannot disclaim liability for user conduct by pointing to individual users; the customer is accountable for all user activity and must actively enforce human-oversight requirements around AI use.

Consumer impact (what this means for users)

The customer bears responsibility for every user's actions on Smartsheet properties and must require those users to exercise human oversight before making business decisions that rely on AI.

How other platforms handle this

ActiveCampaign Medium

You agree that we may, but have no obligation, to identify you as a customer of ActiveCampaign and that ActiveCampaign may, in its sole discretion, refer to you by name, trade name, trademark, logo and other proprietary marks or words...

ClickUp Medium

You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.

Tinder Medium

You represent and warrant to us that the information you provide to us or any other user is accurate, including any information submitted through third-party sources (if applicable), and that you will update your account information as necessary to ensure its accuracy.

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer is responsible for Users' access to and use of the Smartsheet Properties, including, but not limited to, requiring Users to provide human oversight prior to making resulting business decisions or relying on AI.

— Excerpt from Smartsheet's Smartsheet Terms of Service

Provision details

Document information
Document
Smartsheet Terms of Service
Entity
Smartsheet
Document last updated
May 5, 2026
Tracking information
First tracked
Last verified
Record ID
CA-P-076173
Document ID
CA-D-00711
Evidence Provenance
Source URL
Wayback Machine
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Smartsheet
Document: Smartsheet Terms of Service
Record ID: CA-P-076173
Captured: UTC
URL: https://conductatlas.com/platform/smartsheet/smartsheet-terms-of-service/provision/CA-P-076173/customer-responsibility-for-user-actions/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Smartsheet's Customer Responsibility for User Actions clause do?

The customer cannot disclaim liability for user conduct by pointing to individual users; the customer is accountable for all user activity and must actively enforce human-oversight requirements around AI use.

How does this clause affect you?

The customer bears responsibility for every user's actions on Smartsheet properties and must require those users to exercise human oversight before making business decisions that rely on AI.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with Smartsheet?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.