Provision record
Smartsheet · Smartsheet Privacy Policy · View original document ↗

JAMS Third-Party Dispute Resolution for EEA UK Switzerland Residents

High severity High confidence Explicitdocumentlanguage Common · 210 of 352 platforms

Key Facts

May residents of the EEA, UK, or Switzerland whose complaints cannot be resolved through Smartsheet's internal process contact JAMS?
Smartsheet provides that residents of the EEA, UK, or Switzerland whose complaints cannot be resolved through Smartsheet's internal process may contact JAMS, a U.S.-based third-party dispute resolution provider, free of charge.
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ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause ensures that qualifying residents have access to an independent, cost-free dispute resolution mechanism when Smartsheet's internal process fails to resolve their complaint.

Recent Activity

This document changed recently

Medium Jun 5, 2026

The updated privacy policy states that only Smartsheet's U.S.-based affiliates participate in the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Framework. Previously, the policy referenced participation by Smartsheet and its affiliates without geographic qualification. This narrowed scope may affect the data transfer mechanisms available for processing personal data from EU, UK, and Swiss users if non-U.S. affiliates are involved in data handling. The policy does not explicitly describe alternative transfer mechanisms for non-U.S. affiliates.

View change record →

Consumer impact (what this means for users)

EEA, UK, and Switzerland residents have access to JAMS as a free escalation path if their complaint cannot be resolved through Smartsheet's standard process.

How other platforms handle this

Asana Medium

you agree that before taking any formal action, you will contact us at dispute-notice@asana.com and provide a brief, written description of the dispute and your contact information...

Writer Medium

Before filing any legal action, you agree to work together with us to resolve all potential disputes respectfully and amicably.

Chegg Medium

If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.

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Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
If you reside in the EEA, UK, or Switzerland, and your complaint cannot be resolved through this process, you may contact JAMS, our U.S.-based third party dispute resolution provider (free of charge).

Excerpt from Smartsheet's Privacy Policy

Provision details

Document information
Document
Smartsheet Privacy Policy
Entity
Smartsheet
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-056461
Document ID
CA-D-00712
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d717d893d470babbacfab8ed42bd074a5a8061edd6082565059e2bf23c98555a
Analysis generated
May 21, 2026 05:48 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Smartsheet
Document: Smartsheet Privacy Policy
Record ID: CA-P-056461
Captured: 2026-05-21 05:48:10 UTC
SHA-256: d717d893d470babb…
URL: https://conductatlas.com/platform/smartsheet/smartsheet-privacy-policy/provision/CA-P-056461/jams-third-party-dispute-resolution-for-eea-uk-switzerland-residents/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Smartsheet's JAMS Third-Party Dispute Resolution for EEA UK Switzerland Residents clause do?

This clause ensures that qualifying residents have access to an independent, cost-free dispute resolution mechanism when Smartsheet's internal process fails to resolve their complaint.

How does this clause affect you?

EEA, UK, and Switzerland residents have access to JAMS as a free escalation path if their complaint cannot be resolved through Smartsheet's standard process.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 210 platforms. See the full comparison.

Is ConductAtlas affiliated with Smartsheet?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.