This provision discloses that OpenAI and Microsoft Corporation (Azure) are authorized sub-processors for generative AI services across multiple covered services including Automotive Cloud, Consumer Goods Cloud, Financial Services Cloud, Education Cloud, Enhanced Messaging, and Agentforce Operations, with Customer Data processed in the United States and additional regions depending on the service.
This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The document establishes that generative AI processing by OpenAI and Microsoft Azure is integrated across a broad range of covered services, meaning Customer Data from financial services, education, consumer goods, and automotive contexts may be processed by these providers depending on which generative AI features are enabled, requiring organizations to evaluate whether their DPAs and transfer mechanisms cover generative AI sub-processing by these specific entities.
Under the terms disclosed in this document, Customer Data from multiple Salesforce service categories, including Financial Services Cloud, Education Cloud, Automotive Cloud, and Consumer Goods Cloud, may be processed by OpenAI and Microsoft Azure for generative AI functionality when those features are enabled. The processing locations include the United States and, for Azure, multiple additional countries depending on the service.
Cross-platform context
See how other platforms handle Generative AI Sub-processors for Multiple Covered Services and similar clauses.
Compare across platforms →"Provider of generative artificial intelligence services. OpenAI, L.L.C. United States In the event of a failover, Customer Data is temporarily re-routed to an endpoint hosted on Microsoft Azure and priority will be given to the region in which Customer's org is provisioned, subject to availability.Excerpt from Slack's Sub-Processors (Salesforce)
(1) REGULATORY LANDSCAPE: Generative AI processing by OpenAI and Microsoft Azure engages GDPR Article 28 sub-processing obligations, applicable AI governance frameworks including the EU AI Act for deployments within scope, and sector-specific data handling requirements …
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The document establishes that generative AI processing by OpenAI and Microsoft Azure is integrated across a broad range of covered services, meaning Customer Data from financial services, education, consumer goods, and automotive contexts may be processed by these providers depending on which generative AI features are enabled, requiring organizations to evaluate whether their DPAs and transfer mechanisms cover generative AI …
Under the terms disclosed in this document, Customer Data from multiple Salesforce service categories, including Financial Services Cloud, Education Cloud, Automotive Cloud, and Consumer Goods Cloud, may be processed by OpenAI and Microsoft Azure for generative AI functionality when those features are enabled. The processing locations include the United States and, for Azure, multiple additional countries depending on the service.
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