This provision states that if OpenAI's services experience a failover event, Customer Data will be temporarily redirected to a Microsoft Azure endpoint, with the document noting that regional priority is subject to availability rather than guaranteed.
This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a conditional cross-regional data routing mechanism that activates automatically during failover events without requiring a separate customer election. For customers with contractual or regulatory data residency obligations, the 'subject to availability' qualification on regional priority introduces uncertainty about whether data residency commitments are maintained during failover periods.
Interpretive note: The operational scope of 'temporarily' is not defined in the document, and the determination of which Azure region receives failover traffic is qualified by availability rather than specified contractually.
Under this clause, Customer Data processed through OpenAI-integrated features may be temporarily routed to Microsoft Azure infrastructure during failover events. The agreement states that regional priority is given to the customer's provisioned region subject to availability, meaning residency cannot be guaranteed during such events.
Cross-platform context
See how other platforms handle OpenAI Failover Cross-Regional Routing and similar clauses.
Compare across platforms →"In the event of a failover, Customer Data is temporarily re-routed to an endpoint hosted on Microsoft Azure and priority will be given to the region in which Customer's org is provisioned, subject to availability.Excerpt from Slack's Sub-Processors (Salesforce)
(1) REGULATORY LANDSCAPE: This provision implicates GDPR Chapter V international data transfer requirements and equivalent frameworks in jurisdictions including the UK, Switzerland, South Korea, and Brazil, where transfers to third countries require an appropriate legal …
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This provision establishes a conditional cross-regional data routing mechanism that activates automatically during failover events without requiring a separate customer election. For customers with contractual or regulatory data residency obligations, the 'subject to availability' qualification on regional priority introduces uncertainty about whether data residency commitments are maintained during failover periods.
Under this clause, Customer Data processed through OpenAI-integrated features may be temporarily routed to Microsoft Azure infrastructure during failover events. The agreement states that regional priority is given to the customer's provisioned region subject to availability, meaning residency cannot be guaranteed during such events.
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