This provision states that enabling NLP functionality for Einstein Bots causes Customer Data to be routed to a specific region determined by the location of the customer's Salesforce Services org: Germany for EMEA, Japan, India, or the United States for APAC, and the United States for all other regions.
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This provision establishes that NLP-processed data from Einstein Bots is stored in a location determined by the customer's primary org region rather than by a separate regional election, and that APAC customers may have their data stored in the United States as a possible outcome, which may not align with data residency expectations for customers in APAC jurisdictions with localization requirements.
Under this clause, enabling Einstein Bots NLP functionality routes Customer Data to a region that is determined by the location of the primary Salesforce Services org. The document states that APAC customers may have NLP-related data stored in Japan, India, or the United States, meaning the specific destination within that set is not contractually fixed at the point of feature enablement.
Cross-platform context
See how other platforms handle Einstein Bots NLP Region-Determined Data Routing and similar clauses.
Compare across platforms →"If a Customer enables NLP functionality for Bots and has Salesforce Services data stored in the EMEA region, then some related Customer Data will be stored in Germany. If a Customer enables NLP functionality for Bots and has Salesforce Services data stored in the APAC region, then some related Customer Data will be stored in Japan, India or the United States. If a Customer enables NLP functionality for Bots and has Salesforce Services data stored outside of EMEA or APAC, then some related Customer Data will be stored in the United States.Excerpt from Slack's Sub-Processors (Salesforce)
(1) REGULATORY LANDSCAPE: This provision engages data protection frameworks in EMEA and APAC jurisdictions, including GDPR for EU and EEA customers routed to Germany, and applicable laws in Australia, Japan, South Korea, and Singapore for …
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This provision establishes that NLP-processed data from Einstein Bots is stored in a location determined by the customer's primary org region rather than by a separate regional election, and that APAC customers may have their data stored in the United States as a possible outcome, which may not align with data residency expectations for customers in APAC jurisdictions with localization …
Under this clause, enabling Einstein Bots NLP functionality routes Customer Data to a region that is determined by the location of the primary Salesforce Services org. The document states that APAC customers may have NLP-related data stored in Japan, India, or the United States, meaning the specific destination within that set is not contractually fixed at the point of feature …
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